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Mission Statement:

OnlineSCUBA.com will seek out and provide quality products for the best possible price without sacrificing customer service, satisfaction or credibility. Our commitment to you, our customer, is to provide knowledgeable service, prompt processing and a sincere appreciation of your business.

Don't take our word for it though, listen to what our customers have to say!

Have you shopped with OnlineScuba? Share Your Experience!


Hi Bill. I did receive the hose. The ID was a bit smaller than what was on the BCD, however, with some old fashioned spit and elbow grease, I was able to get the ends over the fittings. Haven't tested it in the water yet, but dry run, all is well. Thanks for everything. Dan.
Dan
Woodruff, SC, USA

I did receive it. And the gloves are awesome! Cynthia Sent from my iPhone. Please excuse typos.
Cynthia
San Jose, CA, USA

Hello, I received the low pressure hose you sent, and it connects well to the inflator hose I bought from you and inflates without leaking on dry land. Unfortunately I am not able to test the inflator hose underwater for a couple months due to a family emergency. How should we proceed? At this point, I would not return the inflator hose, and would eventually test it underwater. There was no bill in the box for the low pressure hose you sent- don't know how to pay you, but do thank you for the hose and your quick responses and resolution of the problem. I am currently very satisfied with the assembly.
Mary
Honolulu, HA, USA

OnlineScuba sales team are very good and knowledgeable. This will be my goto shop for all my scuba equipment needs. Thanks keep up the good work.
Bobby
Benton, AR, USA

Hi Bill, Thank you for your great support and follow up. Sorry for the late reply. I wanted to test it during the weekend dives. That hood is amazing! My daughter is quite skinny and feels the cold water more quickly than the others. First, she tried a Henderson hood but back to the beach after 30 minutes. After that, she wore the Bare, it was not easy, because its neck part is so tight. This is the only complaint of us :) Luckily, our instructor showed us the wearing technique, and my daughter was in the water more than 1 hour! She did not felt the cold water of Rockport, MA. Therefore, this was a good buy and worthy for the pricing. Thank you for your size recommendation as well, size 2 is exact fit for my daughter. Have a wonderful week! Uma
Uma
Lexington, MA, USA

Bill, you guys are awesome. Keep sending the emails. Was a long summer of helping teach.
Ron
Virginia City, NV, USA

Re: Did your order arrive ok? Everything received in excellent conditions. Thank you Sherif
Sherif
Hatley, Quebec, Canada

This site and those who run it are very customer service oriented. And don't even get me started on the savings! I can not honestly understand why anyone would chose any other online service. Thanks for being here!! Customer for life!!
Charles McKeen
Snoqualmie, WA, US

Hey guys, quick note to let you know I received the replacement hose in good order this afternoon, really appreciate your prompt attention to my not-particularly-huge order to address something not reasonably within your control. I'll leave feedback accordingly. I shipped the return hose this morning so that should arrive shortly. Thanks! Tom
Tom
Long Beach, Ca, USA

Thank you very much for your service. I will definitely consider and recommend your store for all my diving gear purchases. Best regards,
Mike
Nampam, Idaho, USA

It did arrive & it’s great. We will order more stuff if we could continue to get good prices & service Thank you
Lane
Canton, CT, United States

You guys have done an outstanding thing here. This will certainly make the start of my trip much more pleasant. Cudos to Spencer for stepping up and banging this out!!
James
PONCA CITY, OK, USA

Bill, Thanks for checking in with this order. The Zeagle SAR I ordered did arrive this week. I got it out and checked it over and seems to be in order. I'm looking forward to getting it in the water, water temps a little low for that right now. Im trying get one of my team mates to do a dive soon, i can dive this water, just gotta find a buddy with suit that can handle it. LOL. I want a couple fun dives in it before I pull a call in it. I'll leave a review once I get to use it, if you plan to carry these. James PADI Asst. Instructor NAPD Special Response Diver
James
sumter, sc, usa

Hey Bill, I just spoke with Chris and he's sending the reg bag and compass and explained what to do with the secondary. I'm very impressed with your customer service to date. As soon as I receive the reg bag and compass I look forward to writing a very positive review of my experience with you guys. Regards
Ty
Mount Vernon, Washington, USA

Customer experience was exceptional with this team, which is rare these days. They responded very promptly to my questions and shipped cross country with expedited service. I must say that they were very competitive with regards to pricing on top brand Cressi product which I purchased. To sum it up: great product offering, aggressive pricing and stellar customer service. 5 star operation in my opinion. I highly recommend Online Scuba
Donald Daniels
Pennsville, NJ, US

Great bunch of folks. Were able to get me what I wanted when I needed it (in a hurry). Could not have been a better experience in terms of customer service and support; I was kept informed every step along the way, to include follow-up to ensure items arrived timely. Really,!Really! Really! Online Scuba’s support of America’s Service members and veterans.
Sean Lucas
Williamsburg, VA, US

I just wanted to take a second to let you know that your great customer service has earned you a long-time customer. I’ve used 4-5 other popular sites to order scuba gear over the years. In that time, I’ve had sites promise to have items in stock, only to have it backordered and take weeks (or I’ve had to cancel my order), received items late, received wrong items, etc. This is my first order with you, and I know I’ll have others in the future. When I ordered, I stated I needed my order by 1/31/2019, and your team went to the extra mile to ensure that was the case. The next day, one of your team members called me (I believe his name was Spencer) - he wanted to ensure the ScubaPro jacket I ordered was the right size due to previous customers returning it because it ran large. He asked for my body size, and what size wetsuit I’d be wearing. Then, since he and I are similar in size he tried everything on while I was on the phone to confirm. Then, another team member contacted me to verify the date I needed it and to confirm the shipping method used would get it to me when needed. Again, I was impressed. Thank you for going the extra mile, I couldn’t be happier with how you managed it from start to finish. Please share this with your team, and feel free to post it online if you wish.
Steve
Pleasant Hill, Iowa, USA

Thank you, Thank you, Thank you so much!! I received the wetsuit and it’s perfect!! You guys are super awesome!! Glad I found you. Tracie :) Sent from my iPhone
Tracie
Cottonwood Heights, Utah, United States

The order arrived on time for our trip. The order experience was super. I originally ordered a similar product from scuba pro but it wouldn’t make it on time. You suggested this alternative product which worked out great. I hadn’t seen this product When I did a search on the website as its product name is different. Thanks for the help Mike
Mike
Louisville, KY, USA

All is well, I love my swim vest. It is just what I needed for my early morning swim. Shayne
Shayne
Compton, California, USA

I cannot say enough good things about this company to do it justice. I ordered two BC packages but I wanted to customize. Their response? No problem...I was in phone contact multiple times with a real person, what a great experience. I received my items as promised but guess what? I ordered the wrong size BC. Onlinescuba priority shipped me a new BC in 2 days so I could use it on my weekend dive. They had no issues doing this even though it was my fault. They included a return shipping label for the BC that I missed order. I will do all of my shopping here first. Thanks Chris and all of you guys for working with me and getting me the stuff fast. Oh....Great prices too
Richard Howard
BOONVILLE, IN, US

Yes, the new head light arrived and I am very happy! I sent Divemaster Chris a thank you and want to thank you also. You guys went above and beyond on this one and I really appreciate it. All the best from Palau, Mike
Mike
Minneapolis, MN, USA

Thanks a lot Bill, for the VIP honor. While i am writing let me mention to you that your employee Chris and a few others i have talk with are outstanding with your customer services. If i have any question or concern about a product i get a fast and honest answer. also if a item is out of stock and not going to be coming (any delay) in you guys call and email me that there is going to be a delay and offer me other options. Your military discount is also appreciated those store that offer that to the military always get my family and friends business. Your company goes above and be on and have all my scuba business now and in the future.
Victor
Chicago, Illinois, USA

Just wanted to let you know Joan’s BCD arrived. We got to go diving yesterday and she loved it! These Travelight BCD’s are the most comfortable, best fitting BCD’s we’ve ever used. Plenty of pocket space, D-rings, and the dump valves are well placed and easy to reach. Thanks again for all your help.
Larry and Joan
St. George, Utah, USA

I was contacted by a representative from Online Scuba that informed me they did not have the size I ordered instock. The gentleman informed when they would get my size back in stock however this time line did not work for me. The gentleman then asked if I needed that Brand specifically to which I said no. He then took the time to look for similar products from other makers that would fulfill my needs. We were unable to fine a product that would ship out in the timeline I needed. The level of professionalism, courtesy and customer service was outstanding from the gentleman that helped me. Even though he was unable to fulfill my order I was Thoroughly satisfied with his customer service. I will definitely be ordering from Online Scuba again and give them 5 stars.
Brandon
Citrus Heights, CA, USA

Thanks for the email Bill. Everything arrived as promised. So far so good. Bag is packed and ready to diving. Appreciate the communication during the process. A pleasure doing business with your team. All the Best...Brett
Brett
Fort Worth, TX, USA

Looks like the order arrived and everything fits well. Thanks, --Mark
Mark
Honolulu, HI, USA

These guys are awesome, we order a full set of scuba gear, with a deadline just a 2 weeks time until are big trip, onlinescuba was able to get us are gear within 2 days after ordering. This is the second time I’ve order anything, and there prices are awesome. I will continue to make onlinescuba one of my Go to online scuba shop for awesome deals and fast shipping Chris and Bill go the extra mile for there customers, thanks
Michael
Yorba Linda, Ca, Usa

Well, First of all I'm not accustomed to the level of support, friendliness, professionalism and just plain good service that I've received at Online Scuba !!! I really don't know any higher complementary terms than Excellent, Unbelievable, Outstanding and probably a few more I can't think of right now. Honestly, you folks just plain ROCK !!!! I know I aggravated y'all to death with questions ranging from the quality of gear I'm purchasing to when it will arrive.....and you answered every question in an honest, caring and professional manner. You even called me several times updating shipping and expected arrival times. If every company in America were as conscientious and professional as yours, it would be wonderful !!! Thank You for your professional advice, honesty and sincerity. I will definitely recommend you to all my friends and will plan on buying all my diving gear from you in the future. Ed Pollitte MAJ, U.S. Army (ret)
Ed Pollitte
Harlan, Kentucky, United States

Chris, I have received the cressi ranger mask, thank you for all your hard work to go above and beyond for my family, we will have a great 6 days snorkeling the reefs. I can't thank you enough, if the other package shows up, I will send it back and provide tracking. Thank you, Miranda
Miranda
San Diego, CA, USA

Hi Chris, I want to thank you for all your efforts to go above and beyond to ensure we received the scuba fin key chains we needed. They were used to acknowlege students who were noticed "diving in" to positive choices and actions. Please accept this email as a token of our appreciation. Many Thanks!!
Cambra
Topeka, Kansas, USA

OnlineScuba was wonderful.
Steve
Olympia, Washington, USA

Hi Chris! I received my new Bare 7 mml wetsuit! Fantastic! Thank you so much for the special order and the free shorty that I received. They both fit perfect. I volunteer to help manage an ecological Spring fed lake at Texas State. I spent a lot of time looking for a new 7 mml. This 7 mml suit is just what I needed and fits exactly according to the size chart! I can retire my other 10 year old 7mml I love the shorty. I am always in the water...this will work perfectly for swimming and paddle boarding in the winter. I appreciate your expert help! Thank you again! Linda
Linda
Austin, Texas, USA

Despite that I had a problem with receiving the item, the vendor has contacted me with an excellent service committed to deliver the product. Far from me being annoyed by the situation, the vendor has showed to be reliable and trustworthy. I would like to withdraw my original comment. Kind regards.
Francisco
Doral, Florida, United States

Great seller! I ordered their ScubaPro Lined Rash Guard in xs and it was too small. I contacted them and they were very helpful. Great communication. I also followed the return/exchange instructions off the seller's website and got the rash guard exchanged very quickly for the next size. Great rash guard and great seller! I am a very happy customer.
Meglina
Billings, MT, United States

These guys are awesome!! There was an unfortunate inventory issue at their end they call me right away and resolved the issue over the phone and shipped product that day. Great Customer Service!!!
Mke
Las Cruces, New Mexico, USA

Hello, I didn't know who else to send this message too, so hopefully it gets to the right people. I just recently ordered a Scubapro thigh cargo pocket, apon ordering i realized 2 days later i shipped it to the wrong address and sent a message to have the addressed changed. Later i received a message saying it had shipped and thought I was at a loss. But thanks to the very fast response of your work force, it was stopped before it left your warehouse and reshipped to my current address. I would just like to say thank you to your staff who made it happen. I know they didn't have too and it may have created a bit more work, but non the less and can't say thank you enough to the professionalism of your workers. Thank you and do look forward to ordering on your site again. v/r Douglas
doug
redwood city, Ca, Usa

I've been so happy with the customer service at Online Scuba. I was a little nervous to purchase my gear online but I've been pleasantly surprised with the whole process. Chris and Bill have both helped me a bunch from talking about gear, to making my sure my order shipped out correctly. Communication with the company has been fast and easy via email and phone. I placed a large order so it has come in parts. I received it in 2 business weeks (minus one package which I will get tomorrow), which included a national holiday. Tracking numbers were supplied for all parts of my order so I could see where they were in the process. I even got a free wetsuit with my $300+ purchase which was awesome! Online Scuba has great prices and great service and I definitely would recommend making a scuba purchase from them if you are looking!
Kristen Boyd
Columbus, OH, USA

Thank you for the response. The fit is excellent. Thank ya'll for the great service! -Chad
Chad
London, KY, USA

After some recent issues with other diver gear vendors on Amazon, it is refreshing to see that you all are so courteous and professional. I'll be sure to check your store first when ordering anything dive related.
Anthony
Hialeah, Florida, USA

Thank you for following up ! Great customer service ! My mom told me about the delivery . Things happen but she has great neighbors and that's why I ship to her house and not mine ! I added a positive review, Thanks , Mark
Mark
Batonrouge, Louisiana, USA

I am return customer. Each time OnlineScuba delivered the product exactly when they promised, the items were packaged well for shipping, and the vendor was truly interested in my satisfaction. I will continue to use this vendor, they are dedicated to old-fashion customer service and it is refreshing.
Robert
Brookfield, Wisconsin, USA

Just want to take a little time to express my gratitude for the assistance that Dive Master Chris gave me in both selecting appropriate snorkeling equipment and in getting this equipment delivered to me on time. He always demonstrated a professional and expert attitude.
Edward

Fantastic seller! They contacted me about a shipping address mistake by phone, SMS, and email. They were very knowledgeable and professional on the phone. There was a protective piece of cardboard added to the box to prevent accidental damage to the fins.
David
Forrest Grove, illinois, USA

Great place to do business with. Great prices, quality stuff and super fast shipping!
Diane
Osh Kosh, Wi, USA

Due to an up coming trip I needed to expedite this order. I believe Bill at Online Scuba provided me with as much help as possible and I will return in the future to do business with this company.
Stanley
Wichita, Kansas, USA

I love Online Scuba for their quick delivery and great products. I recently purchased an Oceanic Veo 2.0 Dive Watch Computer and love it. I just returned from Hawaii where I made ten dives with the Veo and it performed flawlessly--especially the backlighting during our night dive. Thank you guys, keep up the good work!
RH McElroy
APO, AP, US

Thanks again for your AMAZING customer service. I look forward to recommending friends to your shop. Cheers was sunny Juneau. Katie Sent from my iPhone
Katy
Juneau, Alaska, USA

Awesome! Thanks for the great customer service. Sent from my iPhone
Brenden
Colorado Springs, Colorado, USA

I have given this poor seller a rough time by ordering small esoteric items over this last year. AND THEY HAVE COME THROUGH! I have to give kudos to a business that gives professional attention even to buyers that are purchasing low profit margin, difficult to source items. Thanks Online Scuba for your help. Item arrived in good shape and was exactly what was ordered.
Mark
Lohan, MO, USA

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