Mission Statement:

OnlineSCUBA.com will seek out and provide quality products for the best possible price without sacrificing customer service, satisfaction or credibility. Our commitment to you, our customer, is to provide knowledgeable service, prompt processing and a sincere appreciation of your business.

Don't take our word for it though, listen to what our customers have to say!

Have you shopped with OnlineScuba? Share Your Experience!


Good morning, I apologize for taking so long to get back to you. YES everything in my order was PERFECT! I truly appreciate your team, everyone who I spoke with and emailed were fantastic to deal with. I received everything faster than I would have if I had ordered it from our own shop. Thank you all so much for everything.
Matt
Hilo, Hawaii, USA

I just wanted to drop a line and say that when I spoke with your representative Layna today on the phone about a problem with my order that she was very helpful and sounded genuinely concerned and that was very much appreciated. Hopefully this situation can be resolved quickly. I would also like to thank you for making it easy for service members to shop on your site! Thanks again Kevin
Kevin
South Dennis, MA, USA

Good afternoon: Have purchased from OnlineScuba before and am very happy with my previous purchasing experience. Best regards,
Rae
Newnan, Georgia, United States

Amber , thank you very much for the quick response and resolution. You all are great to deal with and look forward to purchases in the future.
Kevin
Portersville, PA, USA

Hi Bill. Thanks for checking up. I have received everything I ordered and am satisfied with the stuff I have used so far. The only thing I didn’t use is the lift bags and the “diver below” inflatable. But everything else is great!
Scott
Green Bay, WI, United States

Bill, Yes, thank you. It arrived two days before our trip which was perfect. Both of my kids, but in particular my daughter (whose vision is worse) were very excited to be able to see while snorkeling. She was able to participate in and enjoy snorkeling in a way that she never has before. Thank you so very much for helping to bring her that joy! I did call and leave a message for Amber the day our package came in thanking her, but if she did not get it please convey my gratitude. You both made ordering the prescription masks as easy as can be and I will definitely be a return customer when the need arises for more snorkle or scuba gear! Thanks again, Laura
Laura
Santa Maria, CA, USA

Hey Bill, I received everything i payed for thank you very much. i have recommended this store to my fellow spearfishing buddy’s and they will be buying some goodies soon. Cheers
Emanuel
ISABELA, PR, Puerto Rico

Hi ,I spoke with a customer service person who said you have one left in stock and it would arrive at my house on Friday. I want to thank the customer rep, she went out of her way to call me back once they found one in stock. Great customer service! Thanks, Michelle
Michelle
Colorado Springs, Colorado, United States

Dived last week in Roatan in the Lotus BCD, what a fantastic experience. I am so happy with it! Thank you for the guidance to help me choose it and the patience while I returned the Pearl. The Lotus BCD arrived here today and it fits PERFECT! I am so happy with this choice. The box it arrived in was in good shape, so I've packed up the Pearl and I will drop it off at UPS tomorrow after work. Bill, thank you so much for your patience with me on the phone the day I called. I'm really glad we did this exchange, the Lotus is just perfect in every way. -Beth
Elizabeth
BRIGHTON, CO, USA

My order #335054 did arrive in good time. My yellow happy-face swim caps (which I give to my fellow swimmers and that makes me very happy and have been buying them for years from you.
Michelle
Reno, NV, USA

Hello, The mask arrived. We applied my ophthalmologist prescribed press on prism, and it worked! I have very good underwater vision. Thank you for the expert help and fast delivery. All the best, Sheila
Sheila
Charlestown, RI, USA

Please assemble and test the regulator portions prior to shipping. I also want to thank Garrett and CJ for all of the assistance and for answering all of my questions. I have been very impressed with the level of service from this company.
Dustin Humbert
White Plains, MD, United States

Thank you Bill! Yes, I got it! Everything is good! I love it!!! Thank you!!!
Evgeny
Boca Raton, Florida, USA

Hello CJ I really appreciate the fact that you took the time to write me a hand written note. Thank you for constantly keeping me updated and taking care of my order. I will have to try and email you guys some pics from my GoPro when I get back. I hope one day our paths will cross and we can blow some bubbles together. Thank you for your kind words in your note as well along with the cool stickers! You are truly an asset to the Online Scuba team! Sincerely Marketa Sent from my iPhone "I Can Do All Things Through Christ" MarKeta Howard
Marketa
MANCHESTER, KY, USA

I cannot thank your crew enough for all of your help. I left an excellent review for you guys. Thanks so much!
Michaelle
ILLINOIS CITY, ILLINOIS, United States

Great quality and good price. I really appreciate the good service I had on the phone.
Piers
Tulsa, OK, USA

Tell Bill and to all the team BEST CUSTOMER SERVICE EVER thank you all Happy bubbles
Melissa
Fort Mohave, AZ, United states

thank you, husband loves it!
Linda
Bradenton, Florida, USA

THANK YOU! Thank you! When I had trouble changing the lenses, you worked with me yesterday to figure out how to use WhatsApp and then with the video option you walked me and my wife through the process until we got that first lens out. Your customer service is outstanding, far above the usual. Again, thank you so much! Cory Atwood
Cory Atwood
SILVER SPRING, MD, USA

Thank you very much processing the refund and I see the other light was shipped. Thanks for communicating with me that the other light was out of stock. I do appreciate your customer service and will be sure to leave a good review -Peter
Peter
Bayville, NY, USA

Chris...Your suggestion is perfect! Betsy liked the Stahlsac Bonaire in black/pink even more than the original pick. Well done. And again thanks for you help. Bob
Bob
Naples, Florida, USA

Hello CJ,! I did receive it and it was a greatly appreciated gift for a dear friend. Thank you for the excellent customer service. Cat
Catherine
Norcross, GA, United States

Thank you for your help and timely shipping! I will definitely order from you in the future, this suit really gets me out of tough spot. I will be able to complete my contract now. Thank you again. Regards
Jason
Seattle, Washington, USA

Gents, I did receive my orders and took the mask to dive with Fathom Five Divers on Kauai. I did have some trepidations about ordering a mask online. Took time to clean the mask, install the XS rear release strap and after 40 years of diving; this is by far and away a very good mask. It was nice to be able to read my gauges and watch clearly again. On second dive I tightened the straps to much, rolling back entry submerging I got pain across the bridge of my nose, was able to easily readjust the strap via the rear platform, that is a true value add, bride who has more hair concurs as well. The snorkel arrive to late for the trip no worries. The stickers, well. (in jest) Now I know you folks are fellow Arizona people and know that Arizona is AZ. Arkansas is AR, both have major river on one border, AZ on the west, AR on the east. Now I am not the sharpest cat on the playground but having looked at the sticker I received and asking some other folks pretty sure it is in the shape of Arkansas. But I am very pleased with your operation
A.B.
Mesa, AZ, United States

Bill, yes, my order arrived okay. Thanks. Diving in fresh water after two years in the Red Sea is a very big difference!
Tom
Klein, Texas, USA

Bill, I so appreciate your call and conversation today. The feedback has been removed and I and cancelled my return request with Amazon. I have never used your company before but was impressed that you picked up the phone to call me. We will stand by for the replacement as I was about to order another compass from another vendor. Jim PADI MSDT #285005
Jim
Tampa, Florida, USA

Excellent Service ! I had a few questions about my gear order and they took care of me straight away . Been having a blast with my new Mask , Snorkel and Fins :) I'll be ordering from you again definitely ! Thanks again !
Erik Kauai
KAPA'A, Hawaii , USA

Hi Bill, Thanks for checking in on us, you all at Onlinescuba are awesome!
Linna
Kona, Hawaii, USA

Bonjour DM Chris, Bench tester has arrived yesterday. Very good shape, extremely well packed. Looking forward to start working with it. This week or next. Thant you very very much for your help. Steff Another diving guy ;-)
Stephann
SAINTE-CATHERINE-DE-LA-JACQUES-CARTIER, QC, Canada

You rock, Divemaster Chris! Have a fantastic weekend! Happy New Year from Me to You Shane
Shane
SPOKANE VALLEY, WA, United States

You guys are totally amazing! Did not expect to have it but cannot tell you how much I appreciate it, as it is the gift for the guy who is impossible to get gifts for. Thanks a million and I hope you have a wonderful Christmas!
Sara
Bozeman, Montanna, United States

Hey Chris, Just wanted you to know that I received my package in good order today. It is a Christmas for my son-in-law, so I am very pleased it arrived in time for me to wrap and take to him for Christmas. Thanks again for the great service and for your excellent customer service. I’m sure I’ll be back. Joe
Joe
Ocala, Florida, USA

Thanks Chris. I’m very pleased with this order. I registered the Galileo HUD and transmitter online with ScubaPro this morning. Can wait to see the look on my wife’s face when she see’s what she got me for Christmas! BTW - My wife was a previous SSI instructor and if I’m not not careful my new scuba computer may turn up permanently in her dive bag when I’m not looking!
Tom
Austin, TX, USA

Wow, Bill, you guys should charge more for this knife. Great quality!!!! You have a customer for life Bill. Thanks for the stickers. I'm kind of a sticker nut! You outdid yourself, are you sure I do not owe you money for them?
Joe
Michigan City, MI, USA

Thank you for letting me know! Look forward to doing business with you again in the future! -JW
Joe
PASS CHRISTIAN, MS, USA

Hey good morning Bill. Thanks so much for the follow-up email. I received the rashguard and loved it. Thanks so much for all your help with everything.
Mike
Tuscaloosa, Al, USA

Got the knife. Also got a sweet new light and am going freediving /spearfishing this weekend. Thanks Bill!
James
Las Vegas, NV, USA

I was one week away from my trip to Roatan when my new i770r computer froze during a firmware update. In a panic I contacted you guys and the Aqua Lung technical support and you guys were able to get me a replacement in time. Chris was incredible! Not only did I tell this story to as many divers that would listen telling them how awesome you guys are. Thank you so much and keep doing great things!
Matthew
Baltimore, MD, United States

Thank you for immediate response and correction. I had not received items yet, but if your products as great as your customer service seems to be, you will have a satisfied customer that will shop here again.
Scott
Center City, Mn, United States

DM Chris, I want to take a minute to thank you for all the help, and great customer service you have provided me from day 1. The wetsuits, to the regulators, BCD, all of it. You were a big help with my ability to make good decisions. I know you don’t hear it enough, but it matters and it keeps people like me a loyal customer. The pricing, solving service issues, all of it. I know I’m a pain in the ass, but you always make it work out. Got the watch. Going to try it out. Looks good for being a demo. Anyhow, thanks again for all your extra work, sincerely Ron Sage.....👍🤙
Ron
Seattle, WA, United States

Purchased a couple of sea dragon arms online from these guys. Received the wrong kind of arms by accident. No worries! Chris quickly responded and 2 days later the correct arms arrived! I appreciate the quick and professional service from onlinescuba. I will definitely consider buying more products from them in the future. Thanks Chris and everyone at onlinescuba
Brad
Kingsville, La, United States

Hi Bill. I did receive the hose. The ID was a bit smaller than what was on the BCD, however, with some old fashioned spit and elbow grease, I was able to get the ends over the fittings. Haven't tested it in the water yet, but dry run, all is well. Thanks for everything. Dan.
Dan
Woodruff, SC, USA

I did receive it. And the gloves are awesome! Cynthia Sent from my iPhone. Please excuse typos.
Cynthia
San Jose, CA, USA

Hello, I received the low pressure hose you sent, and it connects well to the inflator hose I bought from you and inflates without leaking on dry land. Unfortunately I am not able to test the inflator hose underwater for a couple months due to a family emergency. How should we proceed? At this point, I would not return the inflator hose, and would eventually test it underwater. There was no bill in the box for the low pressure hose you sent- don't know how to pay you, but do thank you for the hose and your quick responses and resolution of the problem. I am currently very satisfied with the assembly.
Mary
Honolulu, HA, USA

OnlineScuba sales team are very good and knowledgeable. This will be my goto shop for all my scuba equipment needs. Thanks keep up the good work.
Bobby
Benton, AR, USA

Hi Bill, Thank you for your great support and follow up. Sorry for the late reply. I wanted to test it during the weekend dives. That hood is amazing! My daughter is quite skinny and feels the cold water more quickly than the others. First, she tried a Henderson hood but back to the beach after 30 minutes. After that, she wore the Bare, it was not easy, because its neck part is so tight. This is the only complaint of us :) Luckily, our instructor showed us the wearing technique, and my daughter was in the water more than 1 hour! She did not felt the cold water of Rockport, MA. Therefore, this was a good buy and worthy for the pricing. Thank you for your size recommendation as well, size 2 is exact fit for my daughter. Have a wonderful week! Uma
Uma
Lexington, MA, USA

Bill, you guys are awesome. Keep sending the emails. Was a long summer of helping teach.
Ron
Virginia City, NV, USA

Re: Did your order arrive ok? Everything received in excellent conditions. Thank you Sherif
Sherif
Hatley, Quebec, Canada

This site and those who run it are very customer service oriented. And don't even get me started on the savings! I can not honestly understand why anyone would chose any other online service. Thanks for being here!! Customer for life!!
Charles McKeen
Snoqualmie, WA, US

Hey guys, quick note to let you know I received the replacement hose in good order this afternoon, really appreciate your prompt attention to my not-particularly-huge order to address something not reasonably within your control. I'll leave feedback accordingly. I shipped the return hose this morning so that should arrive shortly. Thanks! Tom
Tom
Long Beach, Ca, USA

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