OnlineSCUBA.com will seek out and provide quality products for the best possible price without sacrificing customer service, satisfaction or credibility. Our commitment to our customers and potential customers is to provide knowledgeable service, prompt processing along with a sincere appreciation of your business.
Don't take our word for it though, listen to what our customers have to say:
I am so very pleased to have found your website. Your customer service is excellent! In addition, my order arrived so unbelievably quick, that I didn't even think it was my order until I opened the box! I appreciate how Bill calls me to communicate any issues with my order and offer a good solution, or easy fix for me. I appreciate that. Thank you for the great customer service!!|
HAWTHORN WOODS, IL, USA
I received the straps on Saturday and they fit perfectly. Also wanted to thank you for your help and terrific customer support. I look forward to buying more gear from you in the future.
HONOLULU, Hawaii, USA
This mask if very flexible and soft outer silicone so it fits a smaller face perfectly. You don't have to worry, trust me it will fit you. Absolutely no leaking. I've owned many masks from many companies and always have trouble either when SCUBA diving or even snorkeling. It's very disconcerting when there is water in your mask. They all leaked from a little to a lot. A dive master in the BVIs used this sub gear Sprite and we all borrowed hers to much success. All three of us came home and bought the mask. We have found it to be perfect for either snorkeling or SCUBA
huntington beach, CA, US
Thank you for offering a service for our active duty and veterans. We appreciate it. SCUBA is therapy for me and the more I can do it - the better I can handle my PTSD and my injuries/disabilities. Things like this make it easier to raise my two little girls and show them how to overcome obstacles in life. Thanks again!
TUCSON, AZ, USA
I received both items today. The wetsuit fits well. I am glad you recommended a medium large rather than medium tall. Thanks for your help.
Greer, AZ, USA
I was so impressed because a sales person called me and said she wasn't sure she could get this color any more and wanted to have a back up color. But in the end she did get the Purple one which I hadn't found anywhere else! So Thanks!
Buffalo, MT, USA
We just got home from Cozumel and the Tilos backpacks were exactly what we were looking for !!!! Great Product !!
Mark and Nancy
Sour Lake, TX, USA
Order received! Arrived via USPS today, Friday, 8/30/2013 @ 1:30 PM. Received everything I ordered which was the Mares Pure Instinct Pro Camo Green: polytec fins, 3mm socks and 3mm gloves. Everything fit and looked great! Ordered on Wednesday, 8/21/2013 @ 12:06 AM. Received shipment tracking on 8/28/2013 @ 3:05 PM. My order notes stated to expect 3-5 business days before items not in stock are shipped. It all worked out and I'm a happy customer. Definitely would do business again!
Garden Grove, CA, US
Thanks for getting my rash guard to me before I left for Belize!! I love it! You guys are great
San Diego, CA, USA
Cordial saludo, Los equipos llegaron a mi plena satisfacción. Mi gratitud y mejores deseos por su acompañamiento en cada paso del proceso. Un cliente satisfecho y siempre fiel.
Caldas Antioquia, Colombia
Thank you. I have received this item in time as promised.
Tinton Falls, NJ, USA
All worth it 2nd swim lesson without screaming! Love you guys!
Melanie - the grandma!
POULSBO, WA, USA
All the gear you have sold me is GREAT! Thanks!!!
Greensboro, NC, USA
I received my replacement gloves and they are the perfect fit.
Thank you again for your excellent customer service.
PATASKALA, OHIO, USA
Received the new beach booties, and they are perfect. Thanks very much!
Grand Cayman, Cayman Islands
Thank you. I received the men's Xcel 3/2 wetsuit today and it's a nice suit @ a great price. Look forward to more business with you in the future.
Sahuarita, AZ, USA
Thank you for your help. Although I did not keep the fins, I wanted to let you know that I appreciate Online Scuba's customer service. From the personal phone call I received when I placed the order to the quick replies about my return, your staff has been exceptional. Sadly, such service is rare these days, but Online Scuba has set itself apart. I will certain keep it in mind for my future scuba purchases.
Antioch, TN, USA
Perfect service! I Recived a separate email from this seller letting me know that my order would be shipped in a few business days. Though I knew about this, it was exceptionally nice to get a reminder so I didn't panic when my order didn't show. When my order arrived it was everything I wanted. Excellent condition and this seller backs manufacturer warranties which has is a huge plus. If only more sellers on Amazon were as honest and curtious as Online Scuba. Thank you so much! I have already purchased more items from them since receiving my rash guard.
summer lake, oregon, USA
Thank you for the quick response, Kayla. I appreciate your assistance with the order. Have a great day!
lakewood, california, USA
I rec’d my order and have already used the light, worked great, thanks.
El Paso, Texas, USA
That sounds fine, please ship the Tusas instead and thank you!! Your customer care is wonderful and I will be ordering more items from you in the future!
Livingston, Texas, USA
I appreciate your follow up. I'm sure we will do a lot more business with you, based on your concern for
Ocean Springs, MS, USA
Very good to do business with OnlineScuba! Unfortunately the item I originally ordered was out of stock, however thanks to the helpful advice of the staff at OnlineScuba they managed to help find a similar product which I am completely satisfied!
Stedman, NC, US
I forgot to tell you guys...but I got the IST suit and it is FABULOUS!!! Got to use this past weekend and it was everything I needed...kept me nice and warm in 23 degree Celsius water and I was able to really enjoy my first dives of 2013!!!
Franklin, TN, USA
Thank you very much for the response . Online Scuba has really impressed me and others with every order we have made to date !
Lindon, UT, USA
Received (order) on 3 Apr 2013. Very nice and fits good. I'm a PADI Scuba Instructor and will be using this while on vacation.
APO, AE, USA
Thanks received order. Very quick shipping very happy.
Salt Lake City, Utah, USA
Just wanted to give a great big shout out! Thank you so very much Online Scuba. 19 of us went on a cruise two weeks ago, and Online Scuba worked VERY hard to get the two dive masks that I had requested, despite the fact that they were not available when I ordered them. Fantastic customer service. I have already told many about your website and the two terrific dive masks! They were a HUGE hit on Grand Turk Island! Thanks again!
Louisa, VA, USA
Redwood City, CA, USA
This is what I call outstanding customer service.
I appreciate you contacting me. I did go to our mail room here, since I believe this is probably going to be a small parcel, and they were trying to track from their side. Unfortunately here we do not have any direct contact with the USPS staff, as by the time mail comes here it has already been turned over to the army.
Knowing that you are on top of this, I am more than happy to wait a bit longer. In 3 years of Afghanistan all my "retail therapy" takes place via Amazon and other online vendors, and I have gotten all sorts of items here from area rugs to ear rings. I know the encyclopedia is "here somewhere", so how about we round the wait up to the end of the month? If by the 1st of April it is not here, I'll contact you again. I certainly appreciate your prompt and professional reply.
AE, APO, Afganistan
I received the remote for my camera and I want to thank you for the prompt and professional way you handled it. thanks again.
Austin, Texas, USA
The customer service with you guys has been spectacular!
Waianae, HI, USA
Just writing to say "thanks" for the help when I called about the sizing of my fins and the quick delivery. The fins fit perfectly and I can't wait to get in the water with them.
Sunbury, PA, USA
Online Scuba sent me an email to follow up on my purchase. I asked them if they could ship it sooner and they fully satisfied my request. I was pleasantly shocked. I wish I could give Online Scuba a 10 star rating for customer service. If I need any further underwater gear, Online Scuba will be who I order from.
Pittsburgh, Penn, USA
Sorry I missed your call - I am at work and can't always take calls. Thank you SO MUCH for all your help and especially your kindness!
Springfield, MO, USA
Thank you very much, GREAT customer service.
HAVERHILL, MA, USA
It came today and it is perfect! Thank you very much.
Denver, CO, USA
Thanks, very nice customer service.
Farmington, MN, USA
Good News - after a week of phone calls and talking to the mailman plus your efforts - the package mysteriously appeared on my doorstep yesterday. Looks like the post office found it. Thanks OnlineScuba for your help!!
Tampa, Florida, USA
Thanks for the quick turn around on our order.
Mcalester, OK, USA
I just wanted to thank online scuba for taking the time to call me. You were out of the red mesh duffel and called to ask if I would like a different color, blue or yellow. I appreciated the fact that you were personally calling me. Yes, another color was just fine. You should be proud of your scuba store in the customer service provided.
Chaska, MN, USA
Thank you!!!! Vest arrived today in plenty of time for Christmas. My son will be thrilled! We will remember your website this summer! Thanks again.
Greatson, Mt, USA
Thank you for being flexible. Happy to be able to get something decent for our son! :)
New Market, MD, USA
Thank you so much for delivering my wetsuit to my hotel in San Fran on time. I really appreciate it and as it was a gift for someone, it was super important. It was the perfect gift!
I meant to mail you last week, but just wanted to let you know that the wetsuit arrived in time and worked very well. Thank you for making it happen. I will certainly recommend your store to friends. - Jason
Huntington Beach, CA, USA
Just received my shipment could not be happier great communication. Bill was awesome. answered all questions and then some. Great shipping to Canada will order from here again. Thanks everyone at online scuba
Enderby, BC, Canada
We ordered and have received the order, using a credit card since our deadline for funding of this line item was due Oct 20th. I'm very happy with the order. Thank you.
Thomas Hayes of the Pittsburgh Zoo and PPG Aquarium
Pittsburgh, PA, USA
The wetsuit arrived quickly and was exactly what i expected. it is an excellent wetsuit for the price, with very reasonable shipping prices too..would definitly buy from this company again
Sydney, Australia, Australia
Thank you for getting my console delivered on time. Your expedited shipping save my dive trip.
Northridge, CA, US
Thank you - Jim and EM-TECH was awesome.
Hi Bill, I received the replacement shirt and mailed back the original today. Thanks for all your help on
this. I really appreciate your great customer service. Thanks again,
Port Smith, Florida, USA
I received the Cressi Playa wetsuit and it looks great! Thank you.
item right on time, exactly what was ordered, even included a mask strap cover that is usually extra if you get the mask through a shop. perfect order
San Antonio, Texas, USA
Bill was excellent. The service he gave me was above all others. I finally have a online store to buy all my gear. Thank you!
Willard, NC, US
Thanks for the order and great service. My need-by date would be no later
than July 5th. After that I will have left new Zealand for Australia and
the dive over in Cairns. I think we have enough time and you guys seem to
have the experience for this. Thanks again.
Henderson, Nevada, United States
Thanks allot Online Scuba staff, its been a pleasure working with your company. I've recommended and posted your companies information all over my facebook and the tons of divers we have here.
WAXAHACHIE, TEXAS, USA
the product arrived in perfect conditions as described. I contacted the seller in order to request a faster shipping and they help me with my shipment. This mask fit perfect to my face and the water does not leak. I have an US divers mask and another oceanic, and this is the best of them by far. I would recommend it to a friend. It could be good if you start to sell the others color options too.
Pembrook Pines, Florida, USA
Hi bill. Sorry abt that. I ordered based on tshirt size and this lycra was too small for me. However i should have check it better before.
My only problem now is that i liked that t-shirt so much and my wife took it from me. It fits for her.
Would like to order another one but i have already left usa.
Brazil, Brazil, Brazil
The part arrived today and I successfully replaced the tray using the instructions you forwarded to me. The rig looks great and we are good to go. Can't wait to use it in Hawaii. Thanks again for your prompt assistance and great customer service.
Houston, Texas, USA
Empresa incrível. Rápida no atendimento com preço justo. Bill (o proprietário) é uma pessoa rara. Sempre disposto a ajudar, a resolver. Coisa rara no mercado! recomendo Online Sucba para todos.
sao paulo, sao paulo, BR
Thanks, just got it in the mail today. The amazon program won't let me select "seller feedback", so I'm sending it in this venue/format. Just what we wanted, perfect item, thank you!
Kalamazoo, MI, USA
After not diving for 20 years and deciding to get back into it, gear has changed a lot. I would like to thank Jackie and Bill for all of there help and being patient with me. I recieved all of my gear when and how it was promised. Thanks online scuba
Riverview, FL, US
OnlineScuba was a little hard to get on the phone, which I needed to do because My order was somewhat rushed. Once I did they were as helpful, knowledgeable, and courteous as can be. They got my entire order to me in time and I was very pleased with both products. They have excellent products some of which I have not seen anywhere else. their selection on the innovative Scuba products is tremendous. Love it.
Andover, MN, US
I wanted to send a note of thanks. I was shipped the wrong pack, I called yo guys and you corrected it right away. Great Customer Service. I got your name from my brother-in-law, who Scuba Dives. I will gladly pass on your name to others as a great company to do business with. Thank you very much. RC
Topeka, Kansas, USA
The SnorkelPro Curve snorkel is perfect for my workout swims. It is brightly colored so the boats can see me, lightweight, and comfortable.
Kailua Kona, HI, US
The snorkel vest was waiting for me when I got home last night. Thank you, I love it!! You did a great job getting it to me in such a short time frame! I am sure people will ask where it got it and I will be sure to tell them OnlineScuba!! I hope you have a great day. Thanks again!
Ephrata, Pennsylvania, USA
LIKED IT WE CAN MAKE A LOT OF BUSINESS HERE ON YOUR SITE AND STORE.
THE PRICES ARE GOOD TO OTHER SITES AND COMPETITIVE AMERICAN PRODUCTS where to buy RECENT DIVE.
RELIABILITY IN THE CORRECT SHIPPING PRODUCT PURCHASED AS WELL AS THE SERVICE AND THE PRICE IS THAT ARE ESSENTIAL FOR GOOD BUSINESS TO MY POINT OF VIEW, EVEN IF THE DISTANCE AS DOING NOW I HERE YOU IN BRAZIL AND THE UNITED STATES.
I intend to MAKE OTHER ACQUISITIONS SOON AS WELL AS BEING Diver, AM SERGEANT OF GROUPING air "EAGLE" MILITARY POLICE STATE OF SAO PAULO, AND IN OUR WORK THAT WE USE MANY OF YOU EQUIPAENTOS market and I LIKE TO GET BETTER SERVICE PROVIDED.
THANK YOU AND TO SOON!
ANDRE LUIS DE CASTRO VIEIRA
São Paulo, São Paulo, BRASIL
Awesome! Thanks again for the great customer service.
Sent from my iPad
APO, AE, Military Customer
Bill, It's done, I removed and placed a new review and thank you so much, my husband is going to work with it today so i'll know tonight if he likes it. I'm sure he will.
Thank you again to have followed up with this nicely and promptly.
Herna Beach, Florida, USA
The scubapro computer just arrived!
Thanks so much for the help on this one.
Grand Junction, Colorado, USA
Hi Bill, I really appreciate your decision and professionalism, this kind of attitude only strenghs our relationship and gives me confidence to continuing buying from you guys. Thanks for sending me those items. Now, with regards to the wrong items that I have, please send me the cost of those that I will have the pleasure to PayPal it back to you guys. Thanks!!
Sao Paulo, Brazil, Brazil
Thanks, My order came in today. Merry Christmas
Leicester, Ma, USA
Thanks Bill, you are the best, Merry Xmas, I told my wife as long as you guys are in business and I am still diving you will forever have my future business..and I have more to order in the future...
Tampa, Florida, USA
Thanks OnlineScuba Team & Mr. Bill, fast shipping great product Second Stage Mares Regulator. Felix
Dohar, APO, USA
I have been a customer since august 2011, I ordered a regulator and they called me to ask if I was using yolk or din, by them calling me I would had ordered the wrong equipment, thier professionalism is beyond what I ever expected, they will always have my future purchases..
Sebastian, FL, US
I am a new advanced diver and I had a chance to test the Jacket this past Saturday for my 34th dive. I am totally thrilled. This jacket is awesome. It does not even feel like you have a jacked on you. In a few seconds I figured out how it works and was able to fully enjoy the 25 meters deep dive. Thank you very much for the fast delivery. The belts are great also.
APO, Military Customer, USA
got the BC, tried it this past weekend, love it thanks
San Francisco, Ca, USA
thank you so much, my experience with your company has been great! You have the best selection and prices, and your customer service has made it very easy. I will always use you, and highly recommend you to everyone.
Des Moines, Iowa, USA
I ordered 2 masks for my husband, they arrived well before the estimated date ended, they are exactly what he was looking for, they have a single front window instead of two smaller ones as many other masks have. He is a commercial diver and marine harvester and rates this as his best mask. Wants to order more as our local dive store no longer carries this product.
Boston, MA, USA
Bill, you called me on 5/5 to alert me that someone had ordered scuba gear using my debit card. You picked up on the fact that this transaction was most likely fraudulent as they had shipped it to 2 different addresses, other than my own. I checked with my bank and they had also made a purchase with Zappos.com. Fortunately, because of your kindness, both transactions were reveresed and that debit card was closed.
I've wanted to thank you again for some time. I had major emergency surgery just a couple of days after you notified me. I was hospitalized and out of work for 15 weeks. If you hadn't notified me on that day, I most likely would have had hundreds of fraudulent transactions on that card without my noticing.
I wanted you to know how grateful I am that you alerted me to this fraud.
With much appreciation,
Chicago, Illinois, USA
Online Scuba was very helpful and took care and processed my order in time! I was scheduled for a Scuba Dive that weekend and was so happy to receive my new wetsuit in time for me to dive with it! Very pleased!
Honolulu, Hawaii, USA
We had our July SCUBA Class at McAlester in the pool for the first time on Saturday 09 July 2011 this was also the first time I used the equipment I purchased from you. We have 16 students in the class and plan on doing their open water the last weekend of this month. I wanted you to know that everything worked well. I had a couple of students ask where they could purchase gear and I pointed them to your web site so hopefully you will be getting some orders from SE Oklahoma.
I have attached a picture a student took of the class. I'm the shaved headed fellow acting as the safety diver in the background.
McAlester, Oklahoma, USA
The item actually arrived way before estimated delivery date and I was so happy! I bought it as a gift for Father's Day and it arrived June 17 so it was perfect. It was a very pleasant surprise... a bonus to an already awesome item.
Marshfield, Wisconsin, USA
Just got my order. thank you so much for all of your help!!!! best, Eva
Palos Verdes, CA, USA
I just ordered my first product from OnlineScuba. Fair price, Painless and quick turn around. My product arrived at my house in less than 5 days which inlcuded the weekend. I'll shop here first. Our dive adventures to follow. Thanks OnlineScuba!
Oak Harbor, Washington, USA
the suit fits perfectly. the shipping was exelent and on time.. overall i would highly recomend online scuba.. thank you to all the team that participated in the process of my order
Aitkin, MN, USA
Dive Flag license plate in excellent condition. Exactly what I wanted. Very prompt delivery. would order from Online Scuba again!
Denver, North Carolina, USA
Great, this is the kind of business I love, fast, direct follow up, I will keep you posted then, as to when my replacement would arrive so you could close out this open ticket.
Boston, MA, USA
My hair is long and thick, and this cap seals everything in perfectly! I can swim my laps and keep my hair completely dry.
Santa Monica, California, USA
Thanks for the order you have great stuff and I like your website. We appriciate you shipping to Canada!!
CAMBRIDGE, ONTARIO, CANADA
Thanks, I'm back from my dive trip, which was GREAT! The snorkel arrived during my trip, and my assistant opened the box, which is O.K. in the end, because I like the snorkel, and I'm going to keep it
COEUR D ALENE, IDAHO, United States
I received fantastic Customer Service from this seller. The item arrived on time. After learning about a manufacturer flaw in the item, the seller worked quickly and was very responsive to my communications. Ultimately, the defect in the item was fixed quickly with courteous service.
Hendersonville, SC, USA
It took my item a week and a half just to ship. Part of this was not being informed for several days that the product I ordered was not eligible for free shipping. As far in advance as I had placed my order, I had hoped to receive it prior to going on leave. Since that's obviously not going to happen, I can only hope that I receive it at my home address before I have to return to duty.
Sorry, but I will not shop with Online Scuba again, nor can I in good conscience recommend this merchant to my friends.
OnlineScuba Says: Good point, we are working on our shipping system and while all the information through the process clearly says, "Oversized and Heavy items do not qualify for Free Shipping" in no less than three areas during the buying process all we can figure is that folks don't read it. That said, our shipping folks should have told our valued customer about shipping costs. We are working on our system to resolve both of these issues and appreciate the input.
Ft. Hood, TX, US
Caitlyn, I really appreciate the initiative you took on this and the good will in sending this without prior payment. Fantastic. I look forward to using the gear!
NAIROBI, Kenya, Kenya
LA ESPERIENCIA FUE BUENA BIEN RESPONSABLES CON EL ENVIO SE LO RECOMIENDO A TODOS
bayamon, Puerto Rico, US
greetings,I am very pleased with all products received. I see many future business transactions and my associates have inquiries as well. looking forward to seeing your newest line of merchandise soon; thank you very much.
Currie, North Carolina, USA
Thank you so much for letting me know. Please cancel the order because it won't make it to me in time before I leave on the trip especially when shipping to Canada. It wont make it in time for the trip I was buying it for--I greatly appreciate you keeping me in-the-loop.
Kelowna, Britich Columbia, Canada
Boot liners arrived today. Thanks for advising me to change to XL, which is a good fit.
RALEIGH, NC, USA
Great shopping experience but I did not receive an email confirmation. Whats up?
Petaluma, CA, US
Thank god you’ve got the cover plate! My LDS said they couldn’t order the cover plate unless they added it onto a bigger order that they would send off to the manufacturer, and that could take six months or more. Another dive shop didn’t want to be bothered. I contacted the manufacturer, and they don’t sell directly to the public. Thanks again for bothering, you have a new customer now!!
Peabody, Tennese, United States
The 'Body Glove' replacement wet suit worked out perfectly and I
received it the day before Christmas. I’m actually glad that they didn’t have
the 'Pinnacle' for my son and only had the size 8 in the 'Body Glove' b/c the
sizing was only slightly bigger than normal.
Westchester, Ma, USA
wow!! thanks guys. got my order in yesterday. Sweet! That was way fast shipping. Keep up the great work.
Boise, Idaho, USA
Thank you for your quick response to all my emails. I did receive the package. Thank you. It was a pleasure dealing with you.
Sewell, New Jersey, United States
Thank You! I've just spend a week out at Heron Island in Australia and every day I thanked you for the new wetsuit. The water was cold, but I was warm. I did receive the wetsuit in time before leaving the country, and your recommendation to go with the large size was excellent. The suit fits, and I'm wearing it! A big thanks to Online Scuba. Cheers
San Jose, California, USA
I went with your suggested Tilos Denier PVC but upgraded to the 840 instead of the 600. I guessing the 800 is thicker or stronger mesh? I went ahead and placed my order Saturday afternoon. Thanks once again Online Scuba!
Laurel, Nebraska, USA
Thanks for the great customer service!
Princeton, Texas, USA
My Mares Dragon BCD arrived sooner than expected!!! Thanks for the great service.
Clarksville, Tennesse, United States
The seller immediately notified me, apologizing that the item i had requested was no longer available and explained there was another product very similar and gave me the option to continue with the purchase or back out of the deal. I opted for the new item and it seemed like it was at my door the next day! Great service and very easy to work with!
Carmel, Indianna, United States
The ordering experience was everything I look for when purchasing online. There was plenty of information about the product, the price was competitive, the item shipped and was delivered very quickly and there was not a single problem. Fast, easy, and efficient...great experience!!
FRANKLIN, TN, USA
I give Bill and onlinescuba AAAA+++ for their product ,professional skills and lightning shipping,would do business any time,THANX .I HIGHLY RECOMMEND ONLINESCUBA.
Doral, Florida, USA
Caitlyn, That's wonderful news that Exceed is going to back up the product and send me a new wetsuit. Again, thank you very much. You've been very helpful and kudos to Exceed.
Topeka, Kansas, USA
These guys rock! They called with concern that the logo on the bag had been updated and they wanted to make sure it was still something I wanted. That's attention to detail and great customer se4rvice. I will order from them again!
Bay Shore, New York, USA
Great!! I am so lucky to have your help! Really appreciated. Don't forget my switches of gloves & boots. And adding the beanie. Thank you very much!
Temecula, California, USA
I wanted to thank Online Scuba for following up with my order that I thought was lost. Turns out you were right, they dropped it off with my neighbor. Thanks for help!
Patuxent River, MD, USA
I have purchased some your gears twice this year. Last order please see below. The parcel has come quickly and diver's watch purchased was just in time by my wife's birthday. Many thanks!
I love my 7mm Henderson Hyperstretch Wetsuit. Thanks to the memory of the material I can for once fit perfectly into this wetsuit. It is well worth the extra money that I spent and I love the way it fits. thanks OnlineScuba for helping me make sure I ordered the correct size the first time!!
Rockport, Indiana, USA
I have to tell you that I have been ordering from OnlineScuba for our production company for the past 3 years. I went to the site today to place an order and much to my surprise one of the cleanest, easy to use, updates site opened up. For a moment I thought I had the wrong website. Good job on the new site!!!!!!
Hollywood, California, USA
Please let Bill know that I appreciate his effort in getting the watch to me as quickly as possible. It arrived on Monday and I love it!
I received the new DC1200 camera on Monday. Sorry for being such a bother, but I have it now and am excited to use it. This is the best camera for the price and performance, I appreciate all your efforts getting it to me after all the manufacturer delays.
Minneapolis, Minnesota, USA
Thanks for the email. I'll order it from you asap - probably end of the week. Thanks for all your help, you've been great.
New York,, New York, USA
Thank you so much, I am glad I do not have to order from somewhere else, you all have great customer service, and I appreciate it!!!, I will be leaving in 11 days, so I am very pleased, thank you again.
I'm so grateful that Online Scuba sold these toe rings. A few months ago, I had lost the exact same ring, which had great sentiment. I had thought there would be no way to replace it...but fortunately I was wrong!
Suzann, Fantastic! Thank you very much for the prompt and efficient service. I will be a repeat customer and will inform friends and family of the deal and service I received here.
Hello, I've been meaning to write to thank you for making sure my wetsuit arrived in time for my trip. It was a perfect fit. The water was freezing, but I didn't have to know that. I stayed quite warm and had a lot of fun! Thanks for all of your help.
Dear Bill, Received new snorkel and mask today and they look just fine. Thanks you for seeing this thing through. Weather in Minnesota is fabulous now and summer has arrived very early this year which is why I've been so anxious to get in the warmer water. Good luck wherever you are!
Hi Angel, The suit arrived today (Tuesday). It seems to fit fine. Will try out tomorrow in the lake.. Thanks again for all your help.
Lake Tahoe, CA
Dear Angel, I just wanted to let you know that I received the knife and knife wrap. Thank you so very much for taking the extra effort to send the package. Aloha
Angel, You are good. I got it today and I like it. It is lighter than the one I am returning (to the other mail order company) and easier to read. Thanks for the suggestion and the on time delivery!
Thanks to your Divemaster David who helped me choose the proper equipment and answered all of my questions.
Fort Lauderdale, Florida
I wish I knew about your store before.
Finally a scuba shop that understands a new diver's information overload when it comes to gear and gear choices.
Los Angeles, California
I will be recommending your site to my friends, thanks for all your honest appreciation for my business.
I'd Like to thank Bill in shipping for helping me out in a jam! He went the extra distance ! It's great to see that kind of customer support! Thanx Bill !!!
Thanks for your reply. Your company is providing divers with an excellent alternative to high priced dive shops where customers are considered the well from which money flows. Keep it up.
PADI MI 1244, NAUI 5036
I received my mask and snorkel today as you promised. I am very very happy with the excellent quality of the product and your fantastic service you provided by calling me and resolving the shipping problem. The fact you actually called me was amazing in itself because you never see that level of service from internet order companies. I am big time impressed. You offer great product and great service at a great price! I will most definitely order all future products from you, and I am going to tell all my friends about you with a very high recommendation to use your services and products. Thank you so much for getting my items to me in time for my vacation flight. I will put them to very good use. You guys are the best! Thanks so much!
Thanks to Bill in Customer Service, I placed my order but had some questions since I have never Snorkeled before and he was able reccomend the right mask, snorkel fin combo to fit my needs! Since he is an Instructor he also gave some pointers on how to use my new purchase. I only hope my trip to Aruba will be so easy!
Thank you very much. Your customer service and assistance has been excellent. You don't see this kind of service anymore!! I will use Online Scuba again and refer all my diving friends to you. Thank you again.
Angel, I did get the suit Friday. Looks great, fits great. I'm off to Cozumel! Thanks.
I received my wetsuit and mask yesterday and I absolutely love it! Thank you so very much. You have no idea how much it meant to me to be able to try on my very own wetsuit and have it be exactly what I want! You definitely have a customer for life now!
I wanted to tell you of the happy ending to my dive bag saga. You may recall that I contacted you in early March because my new Armor XXL dive bag arrived with obvious manufacturing defects. You arranged for the bag to go directly back to Armor Products. Armor promptly emailed me that a replacement bag would be shipped quickly, and it was. I also received a very nice apology from Armor Products for their mistake. So, I wanted to thank you for promptly dealing with your end of the situation. All's well that ends well.
Thanks for the notice. You have been very good to do business with – great communication and response time! The box came with my antique fins which I purchased about 21 or 22 years ago for a trip to Mexico/Belize. You obviously know your stuff. Kept fins/box in a closet all this time. Bought the new gear for my wife and daughter for a trip to Mexico. Thanks again – Online scuba is a top notch operation.
Thanks for your diligence. I appreciate your service. I look forward to doing business with you again.
I received my wetsuit and snorkel today. The wetsuit fits perfectly and is very comfortable. I love the colors. I am very pleased with my purchases. Thank you for all your help.
Thanks. I received the order today. Thanks again, your customer service has been outstanding and we are very pleased with the light and dive bag. Kudos all around!
Thanks!! I leave for Catalina this Friday at 12:00 noon. I think 1 day would be better just to make sure it gets here on time. Thanks for making this happen! I need more stuff and you have earned my business, so I'll talk to you later.
let me say that I was extremely pleased with the service I received for my last order. Although I made several errors and subsequent corrections throughout the order process, communication about revision and feedback regarding the progress of the order was more than excellent.
Oakland, New Jersey
My son would not have been able to go surfing if the wet suit we ordered didn't get to us, he had a wonderful time. Thanks you for your prompt service and honest feed back about when the product would ship.
Thanks Guys!!!! You guys are the best!!!! I WILL be doing business with you again.....I will also be sure to tell everyone about you as well. Thanks again!
Coral Gables, Florida
Just wanted to say thank you, I received the fins today as promised and my son and I will be using them on our camping trip.
I just wanted to thank you again for your advice and effort with the Xcel wetsuits. Both mine and Catherine's fit like a glove and we had a wonderful time getting certified and diving in Belize. I wish I had talked to you earlier :)
Bill - thank you, I received the package today! I appreciate your efforts.
Thank you so much for the quick shipping and response time!
Elizabeth - Thank you for the wonderful customer service.....the kids used the shirts while on vacation in Cancun and they loved wearing them. As parents, we loved them too because the kids all avoided the sunburn and were protected from the sun, especially during that peak time. We appreciate your quick response in being able to exchange the shirts for the correct sizes so quickly so we could have them for our vacation.
Thank you, I got the mask today... you guys are really efficient / the best online scuba store !!!
Thanks for the order! Thanks so much for spending so much time with me. Let me know when you'll be able to give me a tracking #.Best regards
I just want to say that dealing with your company has been a pleasant experience. My order was shipped wrong before Christmas and they worked with me to correct the problem. It is rare to deal with an online service that truly provides good customer service.
My son's Body Glove spring suit arrived last Friday as planned, and it fit him just fine. He was much warmer during his swimming lesson on Saturday ! Thanks for all your efforts to get the order processed for us so quickly !
8:15am and FedEx delivered my O'Neill 3mm Explore wetsuit. It fits great, you got it to me sooner then you promised and you even got my original color choice, not the black you thought you might have to. I dearly appreciate the service, now it's off to Roatan next week with no suit worries--THANKS BUNCHES !!!!!!!!!
Thank you for the information. I received the package in my hands TODAY (August 29)... There was some miscomunication with the residents of the house and the could reach the package today. I am sorry for the inonvenience and my frustration. Thank you for your work in this matter. Your custumer service was very polite. Thank you again.
I write to inform you the last box 2 of 2 that left in transit has arrived today, I was contacted by the USPS agents here in Monrovia and i recieved it. I just want to thank your company, it has been nice doing business with your company and i look forward to doing business with you againg next time.
Just wanted to let you know that I received my order this morning. You guys are great - awesome customer service! Thanks for rushing my order. I'll definitely recommend your online site to my friends!
Just wanted to drop you a note to say that I recieved the wetsuit. Thanks for a great product, price and service - and just in time because Jersey is getting cold!
The fins arrived yesterday. They look and fit great. I'm planning on giving them a good workout during our 2 weeks in the US and British Virgin Islands, coming up next week. Thanks
The diving helmet key chains have arrived safe and sound and they are PERFECT! Thanks for jumping through all those hoops on Friday to make this happen. Our staff loves them and we are sure our clients will, too! Thanks again for everything!
Thank you for the quick answering. That's what I call a good customer service.
Super! You're the best online Store that I've worked with in a long time! Again many thanks for your help today!
Yes, I wanted you to thank you a lot for all the attention and also the gear is awesome! Thanks again.
Received it on Friday. Thanks for all the great service. You guys are tops in my book. Looking forward to doing business again. All the best.
First of all, you guys are great! I just received my Oceanic Economy Cold Water Dive Package and it exceeds expectations.
Yes! The product is excellent! The ones we did have were perfect for warming us up after a dive. They kept us warm during the intense rain storms of the Bahamas while we were on the boat. Thanks again for your professionalism. Looking forward to continuing business with you.
I would like to thank you for superb customer service! You have made a mistake by your Company a pleasant experience! Great Job! I plan to purchase more equipment soon and you have earned my business! Thank You, HJL
HI there... Thanks so much for getting in touch so quickly. A note would have been so helpful for this situation. I am glad though that it is on its way. Your customer service is quite outstanding! Have a wonderful Christmas,
Excellent!!!! don't worry!!.. you provide an excellent service when decide to ship from your supplier in Maryland. I don't want to return the transaction because the problem was the delivery date, and now is not problem! Merry Christmas and Happy Holiday!
I understand the new DVD arrived today. It loaded without a problem. Thanks for your help. Our diving is coming to an end for now though. Have to catch a plane back on Sunday. It is always difficult to leave Belize..... I try to patronize those who take care of us. I'll be checking your site as our needs arise.
Re: Oceanic Atom 2, Sherwood Oasis Regulator Purchase. I must say that out of everyone that I have dealt with regarding purchasing new equipment you definitely were the most knowledgable and most pleasant!
If possible, could your company please send an updated receipt for ORDER 13707. Also, I would like to thank Jackie in customer service for all of her assistance yesterday!
Jackie, my masks arrived today. It only took 3 days!! Your efforts are much appreciated and your boss should be aware of your excellent attention to customer service. I would give him this email and ask for a raise!!
I just wanted to take a moment to thank you for all your help in expediting my recent request to obtain a larger hooded vest. Without your help, I would probably be diving in very cold water this coming week without a necessary vest. Your assistance in helping me out does not go unnoticed, and you can bet I will be recommending OnLine Scuba to my friends. I have purchased from various on line vendors over the past several years and never once had anybody ever act like they cared. You guys really do aim to please.
Jackie-Thanks again for your quick response. Truly appreicate your responsiveness-it is something I am not used to in the retail market. I will talk to you tomorrow.
Jackie you Rock. lol ok then they fit. :) thanks for catering to my whiney lil questions. Clearly this is a testament to the Awesomeness of you, your staff there, and Online Scuba as a whole.
SSG, INF, USA
Just recieved my new scuba gear package (smiles). Thanks for everything!!
I must say that your product range on items such as these is very good! hopefully someone in the UK will eventually do the same! Until then I am sure I will be placing a few more orders with you in the near future.
I received my package today. Thank you very much for all your help with getting my order completed and arriving so fast.
Our son loves the rash guard and it fits well. We can't wait for him to learn to surf so that he can teach us when he returns from his trip. There will be only one problem. We live in Wisconsin. We're happy the shirt arrived in time. No need to do a thing more. Thanks again.
Received my order today. Great item, supert service, excellent communication.
I received the 5mm neoprene socks and they are fantastic! I'm actually using them for bicycling and they are considerably better than the 2-3 mm neoprene sock I previously used. Many thanks!
I'm going on a trip very soon and I actually found the item locally. However, your website is so easy to navigate (and I'm impressed with you contacting me) that I have bookmarked it for future reference.
Yes Bill... All worked out. Sitting here looking at the blue sea in Hanalei Kauai.Thanks again for the 'extra step' in customer service.
Just received the replacement gloves and wanted to say 'thank you.' It is nice to have a company stand by their product and provide such prompt service. There are lots of companies out there that sell the product, but it's the customer service that makes the difference! Online Scuba will be the first place I go to when we are in need of quality scuba gear. Best regards.
Thank you. I love the TUSA Reef Walker Shoes; I hope that they last longer than others I've bought other places.
Thank you for checking on the status of my package. Like I said the email from UPS said 8/23 but certainly glad it was moved up! I have a friend that I referred to you - yours are the only hoods I could find that had a extended area to tuck into my dive skin.
Thank you so much for all your efforts to get me the size of jacket that fits me. You obviously are very dedicated to your company. When in need in the future I will contact you. Again thanks for going the extra mile.