Mission Statement: will seek out and provide quality products for the best possible price without sacrificing customer service, satisfaction or credibility. Our commitment to you, our customer, is to provide knowledgeable service, prompt processing and a sincere appreciation of your business.

Don't take our word for it though, listen to what our customers have to say!

Have you shopped with OnlineScuba? Share Your Experience!

Thanks, I love this bag, I don't dive but use it to carry pool Dumbbells & bar bells!
long beach, California, USA

Bill and Wendy are fantastic. Bill was able to answer all of my questions and provide the equipment my son needs. Both were very responsive to my questions and went the extra mile to provide the additional support I needed. I would highly recommend shopping here. I know I will be back. Thank you very much.
onley, MD, US

I previously ordered one of their items off of amazon, but unfortunately it was out of stock. Fortunately, however, Wendy from customer service was very quick to contact me to provide alternatives. She made the process a lot smoother. Thanks Wendy!
Reno, NV, US

I changed my order to a different item that was out of stock, although they really went the extra mile to try to accommodate me, we didn't do business this time but I do look forward to doing business with them in the future and wouldn't hesitate to recommend online scuba due to their excellent customer service
Johnston, MA, USA

Good morning, Yea....I received the 2 Christmas stockings yesterday! Thank you so much for filling the order. Merry Christmas, Linda
atlanta, georgia, USA

Hi Bill! Thanks so much for your phone call. It was appreciated! I went into your website and signed up for a profile. Again, thanks so much for calling me! Annette
anchorage, ak, usa

Thanks Bill, I appreciate your attention! I am taking the open water PADI course in Clarksville TN curtesy of the Wounded Warriors program. You offer the best deals I have found so far on gear and wanted you to know I will be a loyal customer. Don
Clarksville, TN, USA

Dear Bill, I can't tell you how much your phone call meant to me and wanted you to know how much I appreciated it. I don't have a bad word to say about Scuba Online and will recommend it to anyone looking for quality gear at great prices backed by outstanding customer service. And thanks for the coupon. I will be shopping your site in the future. Thanks again. Bryan
Nashville, TN, USA

Hi Jamie, I connected to the link above, then went on the Mares website for more detail about the mask. I believe this mask will work for me. I would like to have it in Black...of course. What would be the next step? Again...THANK YOU Sooooo very much for helping me with my issue. Regards, Steven Happy 4th, be safe
Mohave Valley, AZ, United States

I have received the replacement wetsuit. Thank you for making this exchange simple and painless. I look forward to doing business with you again.
Culver City, California, USA

Got it just in time! Thank you!
placitas, new mexico, USA

Thanks for getting it to me in time for my trip :)
Mesa, Arizona, USA

Thank you so much for your help! Mine wasn't an easy order by any means, as I had a quick trip deadline to meet and some product substitutions that had to be made after the fact. Despite that, everyone was so nice and worked with me to make sure I would have everything I needed for my trip. I couldn't have asked for better customer service.
Golden, CO, US

To your owner/CEO/manager, Having been an employer/owner for 25+ years, I strongly believe a company is only as good as those who represent it and how they present themselves to the public who support the company. I have had multiple conversations over the past three days with a young lady named Ivy. Although I have never had dealings with your company before, I most certainly will in the future and that would mainly be because of the personal service I received from Ivy. I rarely send letters to employers but I feel you in charge need to know you have a real gem of an employee. I thank you for having her on your team and I cannot thank her enough for all of her excellent treatment and service in assisting me through my ordering process.
pagosa springs, colorado, usa

Thanks. The personal attention and information was excellent. I tried the jacket in the pool last night. Very effective coverage and the jacket completely met my goal to stay comfy in chilly water.
Medford Lakes, New Jersey, USA

PACKAGE ARRIVED...5 hours after it was supposedly "delivered" disregard my email requesting a re-order. Am leaving you guys positive feedback on, happy to do business with you
San Francisco, CA, United States

No problem. My dive buddy and I were just getting different shorts to avoid grabbing the wrong one on the dive boat..(ewwwww;-) so we will to be big boys and see which blue shorts are who’s before we put em on…;-) Anyway please send the shorts in Colbalt that’s just fine. Thanks for the heads up!!! Tom
Ketchikan, Alaska, USA

Phenomenal customer service! Thanks you for the excellent customer support; it was greatly appreciated. Item was shipped fast and perfectly as described. Thanks again.
San Diego, CA, United States

Crazy fast service. I had just purchased this product and 3 days later it had arrived at my door dive ready. Called their customer service and clarified some questions I had about this package.... By far one of the best services I have had in my diving experience. I already purchased another package with this company and will continue to do business with them.
Mesa, AZ, United States

I hadn't noticed I'd accidentally ordered a woman's size, I contacted the company via email a couple hours before the order went out to correct the problem. The sent me email to call them. I contacted them they helped change the order. They are nothing short of experienced and outstanding.
cambridge, ma, united states

Thank You so much for the quick service. The expected delivery was 3 days from now. It was a nice surprise. The shirt is awesome just like it was pictured.
Wrentham, MD, USA

Got the package today guys. Thank you for going the extra mile. This is a very rare concept. I will give you high marks to anybody who asks.
Buena Park, CA, USA

I was blown away by the customer service I received and will shop at Online Scuba in the future because of that. Within 24 hours of reporting the problem, I had a personal call from the owner, who made things 110% right, no questions asked. It was actually an amazing experience that I won't forget and it made me a customer for life. I can't say enough about the excellence of the customer service.
lake oswego, Oregon, United States

hey, bill, this cressi mesh fin bag is just right for my fins and my purspose! thanks lots! if everyone else in the world would provide services like OnlineScuba, i'd be golden; as it is i've lots of problems as a low income apartment renter. amazon doesn't fail me ever
Burlington, Vermont, USA

Hi I received the boots on time will definitely be doing future business!

La transacción fue excelente muchas Gracias-
Sunny Isles, Florida, USA

Online scuba went above and beyond getting me the gear I purchased. Everything was just as pictured and the staff was more than helpful. I would highly recommend purchasing from them!
Battlefield, MO, USA

Thank you so much! :) I will most certainly be doing business with you in the future
Laguna Niguel, CA, United States

I had a wetsuit shipped to a friends place in NY state- my initial experience was very disappointing-as time was a factor it took Scuba online 2 weeks to inform me the item was out of stock - HOWEVER after dealing with Jamie in Customer service - they shipped another suit to me pronto with a few days to spare ! Awesome effort on Jamie's behalf -thanks for all your efforts !!
Tim Storer
Sydney, Nsw, Australia

If you want great prices and excellent customer service, then this is the company to go to. Was in Las Vegas and went to the warehouse, Brayden help my husband who is a paraplegic to find a wetsuit that would work best for his needs. Can not thank Brayden enough for his kindness and patience.
Land O Lakes, Florida, USA

Great product and seller. Although i returned the product since it did not fit the individual it was for, the OnlineScuba was easy to deal with and provided a great product at a very fair price. Will do business with again. Thanks!
Smithtown, New York, USA

Received my order before my trip today. Thank you for the quick delivery really appreciate the great customer service to ensure I received my order when needed.
North Smithfield, RI, USA

I just wanted to say how incredible your customer service is. I really appreciate all of your help, and I hope you have a wonderful day!
Glendale, AZ, USA

Thanks for the great customer service. Nice to talk to real people too. Fast, fast shipping and great prices. I'll be back for more.

I'm very impressed with the service I received from Online Scuba! The item I ordered arrived sooner than expected! Unfortunately, I ordered the wrong item so I returned it with a note explaining what I meant to order and they exchanged it and again shipped it very promptly. I would have to say their customer service deserves a "wow"! I would definitely shop with Online Scuba again.
Fort Madison, Iowa, United States

Thank you so much for the update and the best customer service I have ever had from a company I have ever ordered from.

Jamie from Online scuba contacted me when I emailed the request for return because the storage box's bottom was cracked, therefore it was unusable. She sent out a replacement box immediately, I received it in 2 days and everything is great now. Thank you.
Machesmy, Pennysylvania, United States

You guys are nuts. Lol. As a small business owner myself I always go the extra for my customers and people and companies like you are all too rare. Thank you and keep up the good work!
Newdrone, WA, United States

These guys are so helpful! I got a suit and realized it wasn't going to fit (I got big hips), and they helped me find one that fits perfectly. After going to 4 shops in Vegas to find a wetsuit! Online scuba has found a new customer! Thanks again!
Alexis Stokes
Lafayette, Louisiana

Most helpful Dive shop and reps. I am in Asia and delivery always early, never after date of expected delivery. If I can get this type of service in Asia from Online Scuba, then your experience will be a breath of fresh air and no worries. Diving Instructor, owned and operated. He does not tell you to buy the most expensive item in his shop listens your experience,/needs: gives you expert recom
Willow Springs, NC, United States

Thank you for this follow-up Jamie. Great customer service! Billy
Del Ray Beach, Florida, United States

Good deal, that means that they will be here on time for sunday's trip with the boys. We are going to Key Largo to hunt for lubster , hog fish and snappers. Thanks for the help. You guys are great. Im sure next week I will be back on the site getting a knife and other things that I find out that I will need. You guys are great
Miami, Florida, United States

Hi Jamie, I did receive the jacket this morning, and it fills perfectly. A big thank you for your excellent customer service. Best regards Julien
Paris, France, France

Jamie, thank you so much! I appreciate your dedication to my order!
Atlanta, GA, United States

Hello Sir/Ma'am, I just wanted to let you know that I received my item today in the mail. I appreciate you mailing the item to an APO address. It is getting harder to find online venders who will ship to a APO address.
apo, apo, usa

You're incredible. Thank you for working on this for me. Just trying has meant the world to me. Thank you
Mapleton, UT, USA

Thank you for your awesome customer service. I am thrilled and am awaiting my hubby's size 12 boots to arrive. Will let you know the outcome!!!
Phoenix, Arizona, United States

The seller contacted me upon receiving my order. This mask has been discontinued by the manufacturer. Online Scuba was able to recommend a better mask for a few dollars more and deliver it within days of my original order. Very friendly, knowledgeable customer service reps.
Glixsburgh, Mississippi, USA

they just brought it to me ! hahahah hey you are pretty good at this ! you are up late... do not worry, I have greatest confidence and trust in you and your shop. : ) I repacked it for mailing to Philippines. I hope to mail it in couple hours out to PH. Thank you, again. cheers,
Kurume, Fukuoka, Japan the vest today..........and it is a PERFECT fit.................thanks for your input and advice on the sizing.
Huntington Beach, CA, USA


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