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Mission Statement:

OnlineSCUBA.com will seek out and provide quality products for the best possible price without sacrificing customer service, satisfaction or credibility. Our commitment to you, our customer, is to provide knowledgeable service, prompt processing and a sincere appreciation of your business.

Don't take our word for it though, listen to what our customers have to say!

Have you shopped with OnlineScuba? Share Your Experience!


Thanks a lot Bill, for the VIP honor. While i am writing let me mention to you that your employee Chris and a few others i have talk with are outstanding with your customer services. If i have any question or concern about a product i get a fast and honest answer. also if a item is out of stock and not going to be coming (any delay) in you guys call and email me that there is going to be a delay and offer me other options. Your military discount is also appreciated those store that offer that to the military always get my family and friends business. Your company goes above and be on and have all my scuba business now and in the future.
Victor
Chicago, Illinois, USA

Just wanted to let you know Joan’s BCD arrived. We got to go diving yesterday and she loved it! These Travelight BCD’s are the most comfortable, best fitting BCD’s we’ve ever used. Plenty of pocket space, D-rings, and the dump valves are well placed and easy to reach. Thanks again for all your help.
Larry and Joan
St. George, Utah, USA

I was contacted by a representative from Online Scuba that informed me they did not have the size I ordered instock. The gentleman informed when they would get my size back in stock however this time line did not work for me. The gentleman then asked if I needed that Brand specifically to which I said no. He then took the time to look for similar products from other makers that would fulfill my needs. We were unable to fine a product that would ship out in the timeline I needed. The level of professionalism, courtesy and customer service was outstanding from the gentleman that helped me. Even though he was unable to fulfill my order I was Thoroughly satisfied with his customer service. I will definitely be ordering from Online Scuba again and give them 5 stars.
Brandon
Citrus Heights, CA, USA

Thanks for the email Bill. Everything arrived as promised. So far so good. Bag is packed and ready to diving. Appreciate the communication during the process. A pleasure doing business with your team. All the Best...Brett
Brett
Fort Worth, TX, USA

Looks like the order arrived and everything fits well. Thanks, --Mark
Mark
Honolulu, HI, USA

These guys are awesome, we order a full set of scuba gear, with a deadline just a 2 weeks time until are big trip, onlinescuba was able to get us are gear within 2 days after ordering. This is the second time I’ve order anything, and there prices are awesome. I will continue to make onlinescuba one of my Go to online scuba shop for awesome deals and fast shipping Chris and Bill go the extra mile for there customers, thanks
Michael
Yorba Linda, Ca, Usa

Well, First of all I'm not accustomed to the level of support, friendliness, professionalism and just plain good service that I've received at Online Scuba !!! I really don't know any higher complementary terms than Excellent, Unbelievable, Outstanding and probably a few more I can't think of right now. Honestly, you folks just plain ROCK !!!! I know I aggravated y'all to death with questions ranging from the quality of gear I'm purchasing to when it will arrive.....and you answered every question in an honest, caring and professional manner. You even called me several times updating shipping and expected arrival times. If every company in America were as conscientious and professional as yours, it would be wonderful !!! Thank You for your professional advice, honesty and sincerity. I will definitely recommend you to all my friends and will plan on buying all my diving gear from you in the future. Ed Pollitte MAJ, U.S. Army (ret)
Ed Pollitte
Harlan, Kentucky, United States

Chris, I have received the cressi ranger mask, thank you for all your hard work to go above and beyond for my family, we will have a great 6 days snorkeling the reefs. I can't thank you enough, if the other package shows up, I will send it back and provide tracking. Thank you, Miranda
Miranda
San Diego, CA, USA

Hi Chris, I want to thank you for all your efforts to go above and beyond to ensure we received the scuba fin key chains we needed. They were used to acknowlege students who were noticed "diving in" to positive choices and actions. Please accept this email as a token of our appreciation. Many Thanks!!
Cambra
Topeka, Kansas, USA

OnlineScuba was wonderful.
Steve
Olympia, Washington, USA

Hi Chris! I received my new Bare 7 mml wetsuit! Fantastic! Thank you so much for the special order and the free shorty that I received. They both fit perfect. I volunteer to help manage an ecological Spring fed lake at Texas State. I spent a lot of time looking for a new 7 mml. This 7 mml suit is just what I needed and fits exactly according to the size chart! I can retire my other 10 year old 7mml I love the shorty. I am always in the water...this will work perfectly for swimming and paddle boarding in the winter. I appreciate your expert help! Thank you again! Linda
Linda
Austin, Texas, USA

Despite that I had a problem with receiving the item, the vendor has contacted me with an excellent service committed to deliver the product. Far from me being annoyed by the situation, the vendor has showed to be reliable and trustworthy. I would like to withdraw my original comment. Kind regards.
Francisco
Doral, Florida, United States

Great seller! I ordered their ScubaPro Lined Rash Guard in xs and it was too small. I contacted them and they were very helpful. Great communication. I also followed the return/exchange instructions off the seller's website and got the rash guard exchanged very quickly for the next size. Great rash guard and great seller! I am a very happy customer.
Meglina
Billings, MT, United States

These guys are awesome!! There was an unfortunate inventory issue at their end they call me right away and resolved the issue over the phone and shipped product that day. Great Customer Service!!!
Mke
Las Cruces, New Mexico, USA

Hello, I didn't know who else to send this message too, so hopefully it gets to the right people. I just recently ordered a Scubapro thigh cargo pocket, apon ordering i realized 2 days later i shipped it to the wrong address and sent a message to have the addressed changed. Later i received a message saying it had shipped and thought I was at a loss. But thanks to the very fast response of your work force, it was stopped before it left your warehouse and reshipped to my current address. I would just like to say thank you to your staff who made it happen. I know they didn't have too and it may have created a bit more work, but non the less and can't say thank you enough to the professionalism of your workers. Thank you and do look forward to ordering on your site again. v/r Douglas
doug
redwood city, Ca, Usa

I've been so happy with the customer service at Online Scuba. I was a little nervous to purchase my gear online but I've been pleasantly surprised with the whole process. Chris and Bill have both helped me a bunch from talking about gear, to making my sure my order shipped out correctly. Communication with the company has been fast and easy via email and phone. I placed a large order so it has come in parts. I received it in 2 business weeks (minus one package which I will get tomorrow), which included a national holiday. Tracking numbers were supplied for all parts of my order so I could see where they were in the process. I even got a free wetsuit with my $300+ purchase which was awesome! Online Scuba has great prices and great service and I definitely would recommend making a scuba purchase from them if you are looking!
Kristen Boyd
Columbus, OH, USA

Thank you for the response. The fit is excellent. Thank ya'll for the great service! -Chad
Chad
London, KY, USA

After some recent issues with other diver gear vendors on Amazon, it is refreshing to see that you all are so courteous and professional. I'll be sure to check your store first when ordering anything dive related.
Anthony
Hialeah, Florida, USA

Thank you for following up ! Great customer service ! My mom told me about the delivery . Things happen but she has great neighbors and that's why I ship to her house and not mine ! I added a positive review, Thanks , Mark
Mark
Batonrouge, Louisiana, USA

I am return customer. Each time OnlineScuba delivered the product exactly when they promised, the items were packaged well for shipping, and the vendor was truly interested in my satisfaction. I will continue to use this vendor, they are dedicated to old-fashion customer service and it is refreshing.
Robert
Brookfield, Wisconsin, USA

Just want to take a little time to express my gratitude for the assistance that Dive Master Chris gave me in both selecting appropriate snorkeling equipment and in getting this equipment delivered to me on time. He always demonstrated a professional and expert attitude.
Edward

Fantastic seller! They contacted me about a shipping address mistake by phone, SMS, and email. They were very knowledgeable and professional on the phone. There was a protective piece of cardboard added to the box to prevent accidental damage to the fins.
David
Forrest Grove, illinois, USA

Great place to do business with. Great prices, quality stuff and super fast shipping!
Diane
Osh Kosh, Wi, USA

Due to an up coming trip I needed to expedite this order. I believe Bill at Online Scuba provided me with as much help as possible and I will return in the future to do business with this company.
Stanley
Wichita, Kansas, USA

I love Online Scuba for their quick delivery and great products. I recently purchased an Oceanic Veo 2.0 Dive Watch Computer and love it. I just returned from Hawaii where I made ten dives with the Veo and it performed flawlessly--especially the backlighting during our night dive. Thank you guys, keep up the good work!
RH McElroy
APO, AP, US

Thanks again for your AMAZING customer service. I look forward to recommending friends to your shop. Cheers was sunny Juneau. Katie Sent from my iPhone
Katy
Juneau, Alaska, USA

Awesome! Thanks for the great customer service. Sent from my iPhone
Brenden
Colorado Springs, Colorado, USA

I have given this poor seller a rough time by ordering small esoteric items over this last year. AND THEY HAVE COME THROUGH! I have to give kudos to a business that gives professional attention even to buyers that are purchasing low profit margin, difficult to source items. Thanks Online Scuba for your help. Item arrived in good shape and was exactly what was ordered.
Mark
Lohan, MO, USA

Bill, Chris, and the guys have been great to work with. As an online customer, with some operations/shops you can get less than acceptable service. Not these guys, they have been responsive and willing to work with me when purchasing some gear. I will continue to use them as a top choice when searching for something new (that I likely don't need-but that one of the reasons we all dive is for all the cool gear).
Gary
Missouri, US

Thank You..Online Scuba..Thanks for being able to put a complete dive package together on the items I wanted (great price). 1 Phone call and the order was complete. The package arrived on the east coast in great condition. You will be highly recommended for dive needs. Thanks again !!!
Scott and Melissa
Monroe, North Carolina, United States

A shout out to Bill today for going the extra mile for me! Your customer service is truly amazing and will keep me coming back! 🐬
Jodi
Apache Junction, Arizona, USA

I have been in contact with the seller. Tracking info excellent, shipping was excellent and in time. I love their customer service, I am going to stay here.
Cindy
tampa, florida, united states

I needed to replace a pair of wetsuit boots quickly before a big trip. Online was the only retailer who had them in stock. Thanks Chris and everyone for a quick ship out and making sure they would arrive before my trip. Great price and even better service. OnlineScuba: Thanks Darrel, Glad we could help out. Divemaster Chris
Darrel Conger
Plano, Texas, United States

Hello. I do not actually have any request. I just want to say a big thank you to your customer service officer Amanda I think it was, for helping me get my order. I received it well in time before the end of my holiday :) I will definitely recommend others to purchase dive supplies from you guys. Thanks again, and have a great autumn. Cheers, Lis
Lis
Toender, Denmark

You guys are the best! I'm getting an Online Scuba bag now ��!! Thank you so much for the quick response and awesome service! Take care! Ryane Sent from my iPhone
Ryane
Euless, Texas, United States

Hi Bill, I wanted to say THANK YOU for the advice on the Mares Puck Pro, and also for expediting the delivery - I couldn't believe it when it arrived at 10 AM the next morning! My friend loves it and no one had to know I was so last minute in shopping for her bday gift :). Thanks again for the awesome service! Marilda
marilda
san jose, california, america

Much thanks to you and your team. Regards Marlon
marlon
miami, florida, USA

Thanks for the great customer service I received we will keep your website in mind for future purchases thanks again Bill
Toni
Tampa, Florida, USA

Thank you, you guys have handled this small mess up well and in a timely fashion.
Kris
Laote, Idaho, USA

I have a dive trip coming up, and I needed a wetsuit asap. OnlineScuba is local to me, so I called to see if I could stop by their warehouse. Despite walking in at 4pm, not once did I feel rushed or pressured. Bill and Wendy were nothing short of amazing. I spoke to Wendy on the phone and even though they were closing soon, she took the time to say hello and introduce herself in person. Bill was there every step of the way to help me find and fit the perfect wetsuit. This is definitely my new go-to for scuba!
emily
las vegas, nv, USA

Thank you so much! I realize that the request was beyond delayed. I just want you to know I appreciate, very much, the timely response and refund. Unfortunately, I cannot say that my experience with other Amazon stores has been as pleasant. This was amazing customer service! Feel free to post this as a positive review or if you'd like me to add something, I am happy to do so. Thanks again and all the best! Cari
Cari
Stockton, New Jersey, USA

Mark, Wendy, Thank you for all your work. The fins landed today. They fit and are exactly what we wanted. My best, Kevin
Kevin
Wildwood, MO, USA

Dear Sir/ Madam, Thank you for the delivery, the package has been received on schedule. Best Regards, Turonggo S.
ronggo
lincoln, nebraska, USA

I received your replacement before the original. Your companies customer service is great!!
Jack
woodland hills, CA, United States

Bill, I got the regulators back today and we'll be diving off Molokai on Sunday. I spoke with Keoki/Scuba Repair and he said he believed the problem to be in the 2nd stage and repaired it. The 1st stage looked fine. I don't anticipate any issues but will let you know how it goes. Thanks again for the quick response. Jerry
Gerald
Mililana, Hawaii, USA

Thanks so much! You guys are awesome!
Christina
San Diego, CA, USA

I am in the Bahamas using the scuba gear I purchased from online scuba. Great gear, price and customer service!!! Keep up the good work.
Earl
carlsbad, ca, USA

I left 5 star feed back and noted how quickly the item was shipped. Thanks
Anthony
Lynn Haven, Florida, USA

Thank you Folks! Great fin socks!
Yvonne
portland, oregon, usa

Very happy with Wendy and Bill of onlinescuba they were a pleasure to work with. VERY helpful love the setup i also had two more of my friends buy from them as well we are all very pleased. I Would recommend this company to anyone.
Sean
Summerfield, Florida, USA

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