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Mission Statement:

OnlineSCUBA.com will seek out and provide quality products for the best possible price without sacrificing customer service, satisfaction or credibility. Our commitment to you, our customer, is to provide knowledgeable service, prompt processing and a sincere appreciation of your business.

Don't take our word for it though, listen to what our customers have to say!

Have you shopped with OnlineScuba? Share Your Experience!


Hi Chris! I received my new Bare 7 mml wetsuit! Fantastic! Thank you so much for the special order and the free shorty that I received. They both fit perfect. I volunteer to help manage an ecological Spring fed lake at Texas State. I spent a lot of time looking for a new 7 mml. This 7 mml suit is just what I needed and fits exactly according to the size chart! I can retire my other 10 year old 7mml I love the shorty. I am always in the water...this will work perfectly for swimming and paddle boarding in the winter. I appreciate your expert help! Thank you again! Linda
Linda
Austin, Texas, USA

Despite that I had a problem with receiving the item, the vendor has contacted me with an excellent service committed to deliver the product. Far from me being annoyed by the situation, the vendor has showed to be reliable and trustworthy. I would like to withdraw my original comment. Kind regards.
Francisco
Doral, Florida, United States

Great seller! I ordered their ScubaPro Lined Rash Guard in xs and it was too small. I contacted them and they were very helpful. Great communication. I also followed the return/exchange instructions off the seller's website and got the rash guard exchanged very quickly for the next size. Great rash guard and great seller! I am a very happy customer.
Meglina
Billings, MT, United States

These guys are awesome!! There was an unfortunate inventory issue at their end they call me right away and resolved the issue over the phone and shipped product that day. Great Customer Service!!!
Mke
Las Cruces, New Mexico, USA

Hello, I didn't know who else to send this message too, so hopefully it gets to the right people. I just recently ordered a Scubapro thigh cargo pocket, apon ordering i realized 2 days later i shipped it to the wrong address and sent a message to have the addressed changed. Later i received a message saying it had shipped and thought I was at a loss. But thanks to the very fast response of your work force, it was stopped before it left your warehouse and reshipped to my current address. I would just like to say thank you to your staff who made it happen. I know they didn't have too and it may have created a bit more work, but non the less and can't say thank you enough to the professionalism of your workers. Thank you and do look forward to ordering on your site again. v/r Douglas
doug
redwood city, Ca, Usa

I've been so happy with the customer service at Online Scuba. I was a little nervous to purchase my gear online but I've been pleasantly surprised with the whole process. Chris and Bill have both helped me a bunch from talking about gear, to making my sure my order shipped out correctly. Communication with the company has been fast and easy via email and phone. I placed a large order so it has come in parts. I received it in 2 business weeks (minus one package which I will get tomorrow), which included a national holiday. Tracking numbers were supplied for all parts of my order so I could see where they were in the process. I even got a free wetsuit with my $300+ purchase which was awesome! Online Scuba has great prices and great service and I definitely would recommend making a scuba purchase from them if you are looking!
Kristen Boyd
Columbus, OH, USA

Thank you for the response. The fit is excellent. Thank ya'll for the great service! -Chad
Chad
London, KY, USA

After some recent issues with other diver gear vendors on Amazon, it is refreshing to see that you all are so courteous and professional. I'll be sure to check your store first when ordering anything dive related.
Anthony
Hialeah, Florida, USA

Thank you for following up ! Great customer service ! My mom told me about the delivery . Things happen but she has great neighbors and that's why I ship to her house and not mine ! I added a positive review, Thanks , Mark
Mark
Batonrouge, Louisiana, USA

I am return customer. Each time OnlineScuba delivered the product exactly when they promised, the items were packaged well for shipping, and the vendor was truly interested in my satisfaction. I will continue to use this vendor, they are dedicated to old-fashion customer service and it is refreshing.
Robert
Brookfield, Wisconsin, USA

Just want to take a little time to express my gratitude for the assistance that Dive Master Chris gave me in both selecting appropriate snorkeling equipment and in getting this equipment delivered to me on time. He always demonstrated a professional and expert attitude.
Edward

Fantastic seller! They contacted me about a shipping address mistake by phone, SMS, and email. They were very knowledgeable and professional on the phone. There was a protective piece of cardboard added to the box to prevent accidental damage to the fins.
David
Forrest Grove, illinois, USA

Great place to do business with. Great prices, quality stuff and super fast shipping!
Diane
Osh Kosh, Wi, USA

Due to an up coming trip I needed to expedite this order. I believe Bill at Online Scuba provided me with as much help as possible and I will return in the future to do business with this company.
Stanley
Wichita, Kansas, USA

I love Online Scuba for their quick delivery and great products. I recently purchased an Oceanic Veo 2.0 Dive Watch Computer and love it. I just returned from Hawaii where I made ten dives with the Veo and it performed flawlessly--especially the backlighting during our night dive. Thank you guys, keep up the good work!
RH McElroy
APO, AP, US

Thanks again for your AMAZING customer service. I look forward to recommending friends to your shop. Cheers was sunny Juneau. Katie Sent from my iPhone
Katy
Juneau, Alaska, USA

Awesome! Thanks for the great customer service. Sent from my iPhone
Brenden
Colorado Springs, Colorado, USA

I have given this poor seller a rough time by ordering small esoteric items over this last year. AND THEY HAVE COME THROUGH! I have to give kudos to a business that gives professional attention even to buyers that are purchasing low profit margin, difficult to source items. Thanks Online Scuba for your help. Item arrived in good shape and was exactly what was ordered.
Mark
Lohan, MO, USA

Bill, Chris, and the guys have been great to work with. As an online customer, with some operations/shops you can get less than acceptable service. Not these guys, they have been responsive and willing to work with me when purchasing some gear. I will continue to use them as a top choice when searching for something new (that I likely don't need-but that one of the reasons we all dive is for all the cool gear).
Gary
Missouri, US

Thank You..Online Scuba..Thanks for being able to put a complete dive package together on the items I wanted (great price). 1 Phone call and the order was complete. The package arrived on the east coast in great condition. You will be highly recommended for dive needs. Thanks again !!!
Scott and Melissa
Monroe, North Carolina, United States

A shout out to Bill today for going the extra mile for me! Your customer service is truly amazing and will keep me coming back! 🐬
Jodi
Apache Junction, Arizona, USA

I have been in contact with the seller. Tracking info excellent, shipping was excellent and in time. I love their customer service, I am going to stay here.
Cindy
tampa, florida, united states

I needed to replace a pair of wetsuit boots quickly before a big trip. Online was the only retailer who had them in stock. Thanks Chris and everyone for a quick ship out and making sure they would arrive before my trip. Great price and even better service. OnlineScuba: Thanks Darrel, Glad we could help out. Divemaster Chris
Darrel Conger
Plano, Texas, United States

Hello. I do not actually have any request. I just want to say a big thank you to your customer service officer Amanda I think it was, for helping me get my order. I received it well in time before the end of my holiday :) I will definitely recommend others to purchase dive supplies from you guys. Thanks again, and have a great autumn. Cheers, Lis
Lis
Toender, Denmark

You guys are the best! I'm getting an Online Scuba bag now ��!! Thank you so much for the quick response and awesome service! Take care! Ryane Sent from my iPhone
Ryane
Euless, Texas, United States

Hi Bill, I wanted to say THANK YOU for the advice on the Mares Puck Pro, and also for expediting the delivery - I couldn't believe it when it arrived at 10 AM the next morning! My friend loves it and no one had to know I was so last minute in shopping for her bday gift :). Thanks again for the awesome service! Marilda
marilda
san jose, california, america

Much thanks to you and your team. Regards Marlon
marlon
miami, florida, USA

Thanks for the great customer service I received we will keep your website in mind for future purchases thanks again Bill
Toni
Tampa, Florida, USA

Thank you, you guys have handled this small mess up well and in a timely fashion.
Kris
Laote, Idaho, USA

I have a dive trip coming up, and I needed a wetsuit asap. OnlineScuba is local to me, so I called to see if I could stop by their warehouse. Despite walking in at 4pm, not once did I feel rushed or pressured. Bill and Wendy were nothing short of amazing. I spoke to Wendy on the phone and even though they were closing soon, she took the time to say hello and introduce herself in person. Bill was there every step of the way to help me find and fit the perfect wetsuit. This is definitely my new go-to for scuba!
emily
las vegas, nv, USA

Thank you so much! I realize that the request was beyond delayed. I just want you to know I appreciate, very much, the timely response and refund. Unfortunately, I cannot say that my experience with other Amazon stores has been as pleasant. This was amazing customer service! Feel free to post this as a positive review or if you'd like me to add something, I am happy to do so. Thanks again and all the best! Cari
Cari
Stockton, New Jersey, USA

Mark, Wendy, Thank you for all your work. The fins landed today. They fit and are exactly what we wanted. My best, Kevin
Kevin
Wildwood, MO, USA

Dear Sir/ Madam, Thank you for the delivery, the package has been received on schedule. Best Regards, Turonggo S.
ronggo
lincoln, nebraska, USA

I received your replacement before the original. Your companies customer service is great!!
Jack
woodland hills, CA, United States

Bill, I got the regulators back today and we'll be diving off Molokai on Sunday. I spoke with Keoki/Scuba Repair and he said he believed the problem to be in the 2nd stage and repaired it. The 1st stage looked fine. I don't anticipate any issues but will let you know how it goes. Thanks again for the quick response. Jerry
Gerald
Mililana, Hawaii, USA

Thanks so much! You guys are awesome!
Christina
San Diego, CA, USA

I am in the Bahamas using the scuba gear I purchased from online scuba. Great gear, price and customer service!!! Keep up the good work.
Earl
carlsbad, ca, USA

I left 5 star feed back and noted how quickly the item was shipped. Thanks
Anthony
Lynn Haven, Florida, USA

Thank you Folks! Great fin socks!
Yvonne
portland, oregon, usa

Very happy with Wendy and Bill of onlinescuba they were a pleasure to work with. VERY helpful love the setup i also had two more of my friends buy from them as well we are all very pleased. I Would recommend this company to anyone.
Sean
Summerfield, Florida, USA

They actually called me to confirm that the size I ordered would fit me before they sent it, that level of service doesn't exist in most places anymore. The item arrived on time and in great condition. I would definitely buy from them again.
John
Mount Pocono, PA, USA

Great transaction. They even emailed me to verify my address to make sure it was prompt.
Tanya
Newport News, VA, USA

Phenomenal customer support by both Tilos and their distributor Online Scuba. I needed a travel fin for my very wide feet (men's 10 5E). I ordered the large and they fit well. The features that I particularly like is the quick release heel strap and the fact that they are light. They seem to be very well made. I haven't had a chance to try them in water yet, so I can't yet rate their performance.
Phil
Vancouver, Washington, USA

Hi Bill, I hope all is well! We're off to Hawaii where I'll hopefully do a dozen dives with all my great new gear!
michael
Los Angeles, CA, United States

Hey Wendy, I just submitted my order, thanks for the very fast and prompt response! I love professionalism and looks like I found my new gear spot! Thanks looking forward to the gear ! Your Lantang
Yuri
Huntington Beach, CA, United States

Onlinescuba goes the extra mile! When you call the store you get immediate help and the staff is amazing. Spencer and the team helped me directly with a time sensitive order, and was able to ship the product out immediately. We received the item a few days ahead of our deadline! Great products and awesome service!! Thank you!!
Casey
Vermont, United States

Thanks, I love this bag, I don't dive but use it to carry pool Dumbbells & bar bells!
Jeani
long beach, California, USA

Bill and Wendy are fantastic. Bill was able to answer all of my questions and provide the equipment my son needs. Both were very responsive to my questions and went the extra mile to provide the additional support I needed. I would highly recommend shopping here. I know I will be back. Thank you very much.
Glenn
onley, MD, US

I previously ordered one of their items off of amazon, but unfortunately it was out of stock. Fortunately, however, Wendy from customer service was very quick to contact me to provide alternatives. She made the process a lot smoother. Thanks Wendy!
Braden
Reno, NV, US

I changed my order to a different item that was out of stock, although they really went the extra mile to try to accommodate me, we didn't do business this time but I do look forward to doing business with them in the future and wouldn't hesitate to recommend online scuba due to their excellent customer service
Ella
Johnston, MA, USA

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