OnlineSCUBA.com will seek out and provide quality products for the best possible price without sacrificing
customer service, satisfaction or credibility. Our commitment to you, our customer, is to provide knowledgeable
service, prompt processing and a sincere appreciation of your business.
Don't take our word for it though, listen to what our customers have to say!
Have you shopped with OnlineScuba?
Share Your Experience!
Item arrived. Very happy with the product and your efficiency
MARSASCALA, MALTA, MALTA
Hi Bill, I wanted to drop you a note to let you know I got everything in time for the trip - I gave you a call earlier today, but you were out of the office. Anyway, you are great! I really appreciate you following up with me on the details, making the changes, and really making this happen for me. This is absolutely the best customer service I have experienced in a long time. Will definitely do business again. Thanks.
berkeley, ca, united states
Thanks for explaining everything to me so that I don’t need to be concerned! Also, thanks for the great service! You just earned yourself a happy and future customer. Many business people could learn from you.
Have a great weekend!
Bellingham, Washington, USA
Bill literally bent over backwards and went out of his way to make sure I received my purchase on time. I'm very pleased with Online Scuba will they be getting all of my business in the future. Thanks!
Cypris, Texas, USA
Thanks for the email, great service.
The challenge I have is the cost of postage to Australia, relative to the price of the goods.
Unfortunately, I do not see that this can change – you still need to make money ;)
Melbourne, Aus, Austrailia
THANK YOU SO MUCH FOR THE REPLACEMENT STRAP! We got it in the mail today & I have a very happy boy that can now use his flippers in the pool!
Thank you again for such a prompt replacement of the broken strap! You guys do an awesome business & know how to keep customers a #1 priority!!
-If you have any site that you have written reviews about your company, I would be more than happy to write a very positive review for you!
I cannot thank you enough!
Baltimore, MD, USA
Thanks Bill. I should have called vs. sending an email that I wanted to cancel the order. I greatly appreciate you going to shipping and pulling the order plus leaving me a phone message. Should I need fins or any other type of scuba equipment in the future - I will be sure to come back to Online Scuba. The customer service has been wonderful ! Thanks again ! Have a wonderful rest of the week and weekend !
Marietta, Georgia, USA
You guys are the best....thanks for getting a good one out to me as quick as you did.
I will forever be a customer of online scuba. It will be the first place I will check for scuba items
I need to purchase. Thank you...
Fort Mojave, AZ, USA
Thank you for informing me of the order being shipped. I am really excited about this wet suit. I slogged through so many different stores for wetsuits and was unimpressed by many of the brands, styles and functions of wet suits until I cam across your company. I will be making future orders with you in 5mm and 7mm when the need for them comes closer.
Lynwood, Washington, USA
I want to thank you, (especially Bill) for your excellent customer service! Unfortunately this LT suit is to tight on my arms and upper chest. The alternate XL that you sent works great. Thanks so much for your help.
new york, new york, usa
Bill, Cizon and Kayla, I was finally able to get home from work and check out my new stuff and I wanted to say THANK YOU! I love everything. You guys have been nothing but wonderful!!
Redmond, Washington, USA
Delivery came Friday, awesome delivery times and of course service with this purchase. Thank you so much
Grand Cayman, Cayman Islands
I got my wetsuit today, and I love it! I was worried it might be small but it is perfect. Thank you for following up on my order thru Amazon. Should I need more scuba stuff I will look you guys up again! :-)
Farmington, UT, USA
I received the item and it fits perfectly. Thank you!
Sumas, Washington, USA
Re: Your order has shipped from OnlineScuba
Hello, I would like to send this e-mail just to thank you for your good treatment .
As much as I like these fins, i ordered the wrong size and blue was not my favorite color. I would love to get the gray ones and you unfortunately you do not have them in stock. I just wanted to let you know that I have been very satisfied with Onlinescuba. Both times I spoke to customer service, they were very friendly and helpful. Thank you and I will be ordering from you again.
Saint Cloud, Minnesota, USA
thank you, u all are great, i will update my comments and will be doing tons more business with u all soon! thanks again Diane
Sent from Yahoo Mail on Android
Fort Lauderdale, Florida, USA
Thanks for the attention on my order. You guys really understand customer focus. The phone call today was over the top. I will order from you guys again.
Richland, WA, USA
Package arrived yesterday
thanks again for all your effort to get it here before we leave on our trip!!!
Tucson, AZ, USA
You answered the phone when I called. Sent a personal, proactive email when you had a question about the order.
We run our business the same way, so it's probably a bigger deal to me than most.
A breadth of fresh air! Much appreciated!
MARLBOROUGH, MA, USA
I am so very pleased to have found your website. Your customer service is excellent! In addition, my order arrived so unbelievably quick, that I didn't even think it was my order until I opened the box! I appreciate how Bill calls me to communicate any issues with my order and offer a good solution, or easy fix for me. I appreciate that. Thank you for the great customer service!!
HAWTHORN WOODS, IL, USA
I received the straps on Saturday and they fit perfectly. Also wanted to thank you for your help and terrific customer support. I look forward to buying more gear from you in the future.
HONOLULU, Hawaii, USA
This mask if very flexible and soft outer silicone so it fits a smaller face perfectly. You don't have to worry, trust me it will fit you. Absolutely no leaking. I've owned many masks from many companies and always have trouble either when SCUBA diving or even snorkeling. It's very disconcerting when there is water in your mask. They all leaked from a little to a lot. A dive master in the BVIs used this sub gear Sprite and we all borrowed hers to much success. All three of us came home and bought the mask. We have found it to be perfect for either snorkeling or SCUBA
huntington beach, CA, US
Thank you for offering a service for our active duty and veterans. We appreciate it. SCUBA is therapy for me and the more I can do it - the better I can handle my PTSD and my injuries/disabilities. Things like this make it easier to raise my two little girls and show them how to overcome obstacles in life. Thanks again!
TUCSON, AZ, USA
I received both items today. The wetsuit fits well. I am glad you recommended a medium large rather than medium tall. Thanks for your help.
Greer, AZ, USA
I was so impressed because a sales person called me and said she wasn't sure she could get this color any more and wanted to have a back up color. But in the end she did get the Purple one which I hadn't found anywhere else! So Thanks!
Buffalo, MT, USA
We just got home from Cozumel and the Tilos backpacks were exactly what we were looking for !!!! Great Product !!
Mark and Nancy
Sour Lake, TX, USA
Order received! Arrived via USPS today, Friday, 8/30/2013 @ 1:30 PM. Received everything I ordered which was the Mares Pure Instinct Pro Camo Green: polytec fins, 3mm socks and 3mm gloves. Everything fit and looked great! Ordered on Wednesday, 8/21/2013 @ 12:06 AM. Received shipment tracking on 8/28/2013 @ 3:05 PM. My order notes stated to expect 3-5 business days before items not in stock are shipped. It all worked out and I'm a happy customer. Definitely would do business again!
Garden Grove, CA, US
Thanks for getting my rash guard to me before I left for Belize!! I love it! You guys are great
San Diego, CA, USA
Cordial saludo, Los equipos llegaron a mi plena satisfacción. Mi gratitud y mejores deseos por su acompañamiento en cada paso del proceso. Un cliente satisfecho y siempre fiel.
Caldas Antioquia, Colombia
Thank you. I have received this item in time as promised.
Tinton Falls, NJ, USA
All worth it 2nd swim lesson without screaming! Love you guys!
Melanie - the grandma!
POULSBO, WA, USA
All the gear you have sold me is GREAT! Thanks!!!
Greensboro, NC, USA
I received my replacement gloves and they are the perfect fit.
Thank you again for your excellent customer service.
PATASKALA, OHIO, USA
Received the new beach booties, and they are perfect. Thanks very much!
Grand Cayman, Cayman Islands
Thank you. I received the men's Xcel 3/2 wetsuit today and it's a nice suit @ a great price. Look forward to more business with you in the future.
Sahuarita, AZ, USA
Thank you for your help. Although I did not keep the fins, I wanted to let you know that I appreciate Online Scuba's customer service. From the personal phone call I received when I placed the order to the quick replies about my return, your staff has been exceptional. Sadly, such service is rare these days, but Online Scuba has set itself apart. I will certain keep it in mind for my future scuba purchases.
Antioch, TN, USA
Perfect service! I Recived a separate email from this seller letting me know that my order would be shipped in a few business days. Though I knew about this, it was exceptionally nice to get a reminder so I didn't panic when my order didn't show. When my order arrived it was everything I wanted. Excellent condition and this seller backs manufacturer warranties which has is a huge plus. If only more sellers on Amazon were as honest and curtious as Online Scuba. Thank you so much! I have already purchased more items from them since receiving my rash guard.
summer lake, oregon, USA
Thank you for the quick response, Kayla. I appreciate your assistance with the order. Have a great day!
lakewood, california, USA
I rec’d my order and have already used the light, worked great, thanks.
El Paso, Texas, USA
That sounds fine, please ship the Tusas instead and thank you!! Your customer care is wonderful and I will be ordering more items from you in the future!
Livingston, Texas, USA
I appreciate your follow up. I'm sure we will do a lot more business with you, based on your concern for
Ocean Springs, MS, USA
Very good to do business with OnlineScuba! Unfortunately the item I originally ordered was out of stock, however thanks to the helpful advice of the staff at OnlineScuba they managed to help find a similar product which I am completely satisfied!
Stedman, NC, US
I forgot to tell you guys...but I got the IST suit and it is FABULOUS!!! Got to use this past weekend and it was everything I needed...kept me nice and warm in 23 degree Celsius water and I was able to really enjoy my first dives of 2013!!!
Franklin, TN, USA
Thank you very much for the response . Online Scuba has really impressed me and others with every order we have made to date !
Lindon, UT, USA
Received (order) on 3 Apr 2013. Very nice and fits good. I'm a PADI Scuba Instructor and will be using this while on vacation.
APO, AE, USA
Thanks received order. Very quick shipping very happy.
Salt Lake City, Utah, USA
Just wanted to give a great big shout out! Thank you so very much Online Scuba. 19 of us went on a cruise two weeks ago, and Online Scuba worked VERY hard to get the two dive masks that I had requested, despite the fact that they were not available when I ordered them. Fantastic customer service. I have already told many about your website and the two terrific dive masks! They were a HUGE hit on Grand Turk Island! Thanks again!
Louisa, VA, USA
Redwood City, CA, USA
This is what I call outstanding customer service.
I appreciate you contacting me. I did go to our mail room here, since I believe this is probably going to be a small parcel, and they were trying to track from their side. Unfortunately here we do not have any direct contact with the USPS staff, as by the time mail comes here it has already been turned over to the army.
Knowing that you are on top of this, I am more than happy to wait a bit longer. In 3 years of Afghanistan all my "retail therapy" takes place via Amazon and other online vendors, and I have gotten all sorts of items here from area rugs to ear rings. I know the encyclopedia is "here somewhere", so how about we round the wait up to the end of the month? If by the 1st of April it is not here, I'll contact you again. I certainly appreciate your prompt and professional reply.
AE, APO, Afganistan