Mission Statement: will seek out and provide quality products for the best possible price without sacrificing customer service, satisfaction or credibility. Our commitment to you, our customer, is to provide knowledgeable service, prompt processing and a sincere appreciation of your business.

Don't take our word for it though, listen to what our customers have to say!

Have you shopped with OnlineScuba? Share Your Experience!

Thank You..Online Scuba..Thanks for being able to put a complete dive package together on the items I wanted (great price). 1 Phone call and the order was complete. The package arrived on the east coast in great condition. You will be highly recommended for dive needs. Thanks again !!!
Scott and Melissa
Monroe, North Carolina, United States

A shout out to Bill today for going the extra mile for me! Your customer service is truly amazing and will keep me coming back! 🐬
Apache Junction, Arizona, USA

I have been in contact with the seller. Tracking info excellent, shipping was excellent and in time. I love their customer service, I am going to stay here.
tampa, florida, united states

I needed to replace a pair of wetsuit boots quickly before a big trip. Online was the only retailer who had them in stock. Thanks Chris and everyone for a quick ship out and making sure they would arrive before my trip. Great price and even better service. OnlineScuba: Thanks Darrel, Glad we could help out. Divemaster Chris
Darrel Conger
Plano, Texas, United States

Hello. I do not actually have any request. I just want to say a big thank you to your customer service officer Amanda I think it was, for helping me get my order. I received it well in time before the end of my holiday :) I will definitely recommend others to purchase dive supplies from you guys. Thanks again, and have a great autumn. Cheers, Lis
Toender, Denmark

You guys are the best! I'm getting an Online Scuba bag now ��!! Thank you so much for the quick response and awesome service! Take care! Ryane Sent from my iPhone
Euless, Texas, United States

Hi Bill, I wanted to say THANK YOU for the advice on the Mares Puck Pro, and also for expediting the delivery - I couldn't believe it when it arrived at 10 AM the next morning! My friend loves it and no one had to know I was so last minute in shopping for her bday gift :). Thanks again for the awesome service! Marilda
san jose, california, america

Much thanks to you and your team. Regards Marlon
miami, florida, USA

Thanks for the great customer service I received we will keep your website in mind for future purchases thanks again Bill
Tampa, Florida, USA

Thank you, you guys have handled this small mess up well and in a timely fashion.
Laote, Idaho, USA

I have a dive trip coming up, and I needed a wetsuit asap. OnlineScuba is local to me, so I called to see if I could stop by their warehouse. Despite walking in at 4pm, not once did I feel rushed or pressured. Bill and Wendy were nothing short of amazing. I spoke to Wendy on the phone and even though they were closing soon, she took the time to say hello and introduce herself in person. Bill was there every step of the way to help me find and fit the perfect wetsuit. This is definitely my new go-to for scuba!
las vegas, nv, USA

Thank you so much! I realize that the request was beyond delayed. I just want you to know I appreciate, very much, the timely response and refund. Unfortunately, I cannot say that my experience with other Amazon stores has been as pleasant. This was amazing customer service! Feel free to post this as a positive review or if you'd like me to add something, I am happy to do so. Thanks again and all the best! Cari
Stockton, New Jersey, USA

Mark, Wendy, Thank you for all your work. The fins landed today. They fit and are exactly what we wanted. My best, Kevin
Wildwood, MO, USA

Dear Sir/ Madam, Thank you for the delivery, the package has been received on schedule. Best Regards, Turonggo S.
lincoln, nebraska, USA

I received your replacement before the original. Your companies customer service is great!!
woodland hills, CA, United States

Bill, I got the regulators back today and we'll be diving off Molokai on Sunday. I spoke with Keoki/Scuba Repair and he said he believed the problem to be in the 2nd stage and repaired it. The 1st stage looked fine. I don't anticipate any issues but will let you know how it goes. Thanks again for the quick response. Jerry
Mililana, Hawaii, USA

Thanks so much! You guys are awesome!
San Diego, CA, USA

I am in the Bahamas using the scuba gear I purchased from online scuba. Great gear, price and customer service!!! Keep up the good work.
carlsbad, ca, USA

I left 5 star feed back and noted how quickly the item was shipped. Thanks
Lynn Haven, Florida, USA

Thank you Folks! Great fin socks!
portland, oregon, usa

Very happy with Wendy and Bill of onlinescuba they were a pleasure to work with. VERY helpful love the setup i also had two more of my friends buy from them as well we are all very pleased. I Would recommend this company to anyone.
Summerfield, Florida, USA

They actually called me to confirm that the size I ordered would fit me before they sent it, that level of service doesn't exist in most places anymore. The item arrived on time and in great condition. I would definitely buy from them again.
Mount Pocono, PA, USA

Great transaction. They even emailed me to verify my address to make sure it was prompt.
Newport News, VA, USA

Phenomenal customer support by both Tilos and their distributor Online Scuba. I needed a travel fin for my very wide feet (men's 10 5E). I ordered the large and they fit well. The features that I particularly like is the quick release heel strap and the fact that they are light. They seem to be very well made. I haven't had a chance to try them in water yet, so I can't yet rate their performance.
Vancouver, Washington, USA

Hi Bill, I hope all is well! We're off to Hawaii where I'll hopefully do a dozen dives with all my great new gear!
Los Angeles, CA, United States

Hey Wendy, I just submitted my order, thanks for the very fast and prompt response! I love professionalism and looks like I found my new gear spot! Thanks looking forward to the gear ! Your Lantang
Huntington Beach, CA, United States

Onlinescuba goes the extra mile! When you call the store you get immediate help and the staff is amazing. Spencer and the team helped me directly with a time sensitive order, and was able to ship the product out immediately. We received the item a few days ahead of our deadline! Great products and awesome service!! Thank you!!
Vermont, United States

Thanks, I love this bag, I don't dive but use it to carry pool Dumbbells & bar bells!
long beach, California, USA

Bill and Wendy are fantastic. Bill was able to answer all of my questions and provide the equipment my son needs. Both were very responsive to my questions and went the extra mile to provide the additional support I needed. I would highly recommend shopping here. I know I will be back. Thank you very much.
onley, MD, US

I previously ordered one of their items off of amazon, but unfortunately it was out of stock. Fortunately, however, Wendy from customer service was very quick to contact me to provide alternatives. She made the process a lot smoother. Thanks Wendy!
Reno, NV, US

I changed my order to a different item that was out of stock, although they really went the extra mile to try to accommodate me, we didn't do business this time but I do look forward to doing business with them in the future and wouldn't hesitate to recommend online scuba due to their excellent customer service
Johnston, MA, USA

Good morning, Yea....I received the 2 Christmas stockings yesterday! Thank you so much for filling the order. Merry Christmas, Linda
atlanta, georgia, USA

Hi Bill! Thanks so much for your phone call. It was appreciated! I went into your website and signed up for a profile. Again, thanks so much for calling me! Annette
anchorage, ak, usa

Thanks Bill, I appreciate your attention! I am taking the open water PADI course in Clarksville TN curtesy of the Wounded Warriors program. You offer the best deals I have found so far on gear and wanted you to know I will be a loyal customer. Don
Clarksville, TN, USA

Dear Bill, I can't tell you how much your phone call meant to me and wanted you to know how much I appreciated it. I don't have a bad word to say about Scuba Online and will recommend it to anyone looking for quality gear at great prices backed by outstanding customer service. And thanks for the coupon. I will be shopping your site in the future. Thanks again. Bryan
Nashville, TN, USA

Hi Jamie, I connected to the link above, then went on the Mares website for more detail about the mask. I believe this mask will work for me. I would like to have it in Black...of course. What would be the next step? Again...THANK YOU Sooooo very much for helping me with my issue. Regards, Steven Happy 4th, be safe
Mohave Valley, AZ, United States

I have received the replacement wetsuit. Thank you for making this exchange simple and painless. I look forward to doing business with you again.
Culver City, California, USA

Got it just in time! Thank you!
placitas, new mexico, USA

Thanks for getting it to me in time for my trip :)
Mesa, Arizona, USA

Thank you so much for your help! Mine wasn't an easy order by any means, as I had a quick trip deadline to meet and some product substitutions that had to be made after the fact. Despite that, everyone was so nice and worked with me to make sure I would have everything I needed for my trip. I couldn't have asked for better customer service.
Golden, CO, US

To your owner/CEO/manager, Having been an employer/owner for 25+ years, I strongly believe a company is only as good as those who represent it and how they present themselves to the public who support the company. I have had multiple conversations over the past three days with a young lady named Ivy. Although I have never had dealings with your company before, I most certainly will in the future and that would mainly be because of the personal service I received from Ivy. I rarely send letters to employers but I feel you in charge need to know you have a real gem of an employee. I thank you for having her on your team and I cannot thank her enough for all of her excellent treatment and service in assisting me through my ordering process.
pagosa springs, colorado, usa

Thanks. The personal attention and information was excellent. I tried the jacket in the pool last night. Very effective coverage and the jacket completely met my goal to stay comfy in chilly water.
Medford Lakes, New Jersey, USA

PACKAGE ARRIVED...5 hours after it was supposedly "delivered" disregard my email requesting a re-order. Am leaving you guys positive feedback on, happy to do business with you
San Francisco, CA, United States

No problem. My dive buddy and I were just getting different shorts to avoid grabbing the wrong one on the dive boat..(ewwwww;-) so we will to be big boys and see which blue shorts are who’s before we put em on…;-) Anyway please send the shorts in Colbalt that’s just fine. Thanks for the heads up!!! Tom
Ketchikan, Alaska, USA

Phenomenal customer service! Thanks you for the excellent customer support; it was greatly appreciated. Item was shipped fast and perfectly as described. Thanks again.
San Diego, CA, United States

Crazy fast service. I had just purchased this product and 3 days later it had arrived at my door dive ready. Called their customer service and clarified some questions I had about this package.... By far one of the best services I have had in my diving experience. I already purchased another package with this company and will continue to do business with them.
Mesa, AZ, United States

I hadn't noticed I'd accidentally ordered a woman's size, I contacted the company via email a couple hours before the order went out to correct the problem. The sent me email to call them. I contacted them they helped change the order. They are nothing short of experienced and outstanding.
cambridge, ma, united states

Thank You so much for the quick service. The expected delivery was 3 days from now. It was a nice surprise. The shirt is awesome just like it was pictured.
Wrentham, MD, USA

Got the package today guys. Thank you for going the extra mile. This is a very rare concept. I will give you high marks to anybody who asks.
Buena Park, CA, USA

I was blown away by the customer service I received and will shop at Online Scuba in the future because of that. Within 24 hours of reporting the problem, I had a personal call from the owner, who made things 110% right, no questions asked. It was actually an amazing experience that I won't forget and it made me a customer for life. I can't say enough about the excellence of the customer service.
lake oswego, Oregon, United States


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