The fine print:
1.) Within 30 days of your purchase, if you find the same identical item advertised by an authorized SCUBA dealer for less, show us and we will give you the difference as a credit towards your next purchase of scuba diving equipment. This does not apply to special order products, clearance items.
2.) If you find an identical in-stock product we are selling for less, we will match the price with no local pick up. Excluding Closeout, Clearance, Specials and Special Order products.
3.) Since OnlineScuba.com is an authorized dealer for all the products we sell, All products ordered come with a full manufacturer's warranty. For more information on warranties, check out our Policies by clicking here.
4.) If your order isn't what you expected, there will be no difficulty in making a return or exchange. Simply click here for our exchange process and our Satisfaction Guarantee.
5.) OnlineScuba.com also provides the convenience of shipping all orders completely assembled, tested and ready to go. Assembling is performed by trained techs, so when an order arrives at your door step, all you need to do is go dive!
We have been in the Scuba Diving Business for over 20 years. While we have many satisfied customers, we look forward to adding you to our list. See what everyone is saying about us below:
P.S. while we strive for greatness, the biggest room in the house is the room for improvement. At the end of the day we are still human and make mistakes but we will do our best to fulfill your scuba needs and will always do what is needed to accomodate your requests no matter how small.
Thank you, I got the mask today... you guys are really efficient / the best online scuba store !!!
Elizabeth - Thank you for the wonderful customer service.....the kids used the shirts while on vacation in Cancun and they loved wearing them. As parents, we loved them too because the kids all avoided the sunburn and were protected from the sun, especially during that peak time. We appreciate your quick response in being able to exchange the shirts for the correct sizes so quickly so we could have them for our vacation.
Thank you so much for the quick shipping and response time!
Bill - thank you, I received the package today! I appreciate your efforts.
I just wanted to thank you again for your advice and effort with the Xcel wetsuits. Both mine and Catherine's fit like a glove and we had a wonderful time getting certified and diving
in Belize. I wish I had talked to you earlier :) Boris, Massachusetts
"Just wanted to say thank you, I received the fins today as promised and my son and I will be using them on our camping trip." Mike- Indianapolis, Indiana
"Thanks Guys!!!! You guys are the best!!!! I WILL be doing business with you again.....I will also be sure to tell everyone about you as well. Thanks again!" Don-Coral Gables, Florida
"My son would not have been able to go surfing if the wet suit we ordered didn't get to us, he had a wonderful time. Thanks you for your prompt service and honest feed back about when the product would ship." Janet-New Jersey
"let me say that I was extremely pleased with the service I received for my last order. Although I made several errors and subsequent corrections throughout the order process, communication about revision and feedback regarding the progress of the order was more than excellent." Bill-Oakland, New Jersey
"Thanks!! I leave for Catalina this Friday at 12:00 noon. I think 1 day would be better just to make sure it gets here on time. Thanks for making this happen! I need more stuff and you have earned my business, so I'll talk to you later." Paul- Bakersfield, California
"Thanks. I received the order today. Thanks again, your customer service has been outstanding and we are very pleased with the light and dive bag. Kudos all around!" Joni-Evergreen, Colorado