Warranty, Return/Exchanges and Legal Policy:
Please see Policies.
Q: Is it safe to use my credit card online?
A: OnlineSCUBA would like to address the ongoing concern with credit card fraudulent
activity. Although it is virtually impossible to eliminate all fraud you can buy
your scuba equipment with confidence on our site and through our secure server
Authorize.NET. We have recently upgraded our verification system and would like
to say that even though we cannot eliminate all fraud, we are doing our best to
combat it with all the tools at our disposal. Credit card payments are the backbone
of our business and we want to assure all of our scuba equipment buyers that whether
you are buying a wetsuit, BCD, scuba mask, snorkeling gear, scuba gear or regulators,
we are doing what is necessary to protect you, our customer, from any fraudulent activity.
One way we are doing this is with our
Alternate Shipping Address Verification Form
which is required if your order is to be shipped to an address other than the billing
address. For more information please view the shipping information section of our
Policies page. Rest assured
that your purchase information will not be shared, used or otherwise taken advantage
of by any of our staff or used fraudulently by our secure system. Thanks for shopping
for your scuba diving equipment and snorkeling gear at OnlineScuba where you can get
name brand gear at discount prices everyday.
Q: Are the products I buy from internet sites guaranteed?
A: Internet shopping is not any different from shopping down the street or in the next
town. Sites that sell products should tell you what they offer and how they guarantee
their products and services. OnlineSCUBA fully guarantees our products against defects
and offers full warranties as stated from the manufacturer guarantee.
Q: If I buy my equipment from you will I still have to take it to a dive shop to have it assembled?
A: All equipment is fully assembled by a factory trained certified scuba instructor before you
receive it. Unlike other stores and even possibly your own local shop, where you may find
anyone, even an uncertified diver, assembling your equipment. At OnlineScuba.com a SCUBA
Instructor assembles everything so all you need to do is enjoy your dives.
Q: Why should't I buy my Mask, Fins, Snorkels and Booties from my local discount store?
A: SCUBA gear is life support equipment. Your personal gear is one investment that will make
or break your snorkeling or SCUBA experience. Discount masks and related gear will work
but the sealing surfaces and overall long-term quality will not meet your needs down the
road. We have searched out products to fit every budget and need, and we allow you to
exchange unused items, so why would you buy anywhere else?
Q: Do I have to be a Certified SCUBA Diver or higher to buy gear?
A: You don't need a Certification Card to buy any products we sell, just be aware you will
need a Certification Card for air fills.
Q: My local Dive Shop says that OnlineSCUBA is going to put them out of business. Is that true?
A: OnlineSCUBA is simply an alternative for you. If your local Dive Shop is properly servicing
you and your equipment needs, then you would have no reason to look elsewhere. All we ask is
that you give us a chance to prove ourselves and the rest will be up to you.
Q: My Instructor says that I need to buy the same equipment he/she has.
A: OnlineSCUBA realizes the loyalty that exists with the Instructor and Student. We are Instructors
and Divemasters ourselves. What we will do is offer you sound advice with the empathy and
understanding you expect from an Instructor along with quality equipment and service.
Q: I noticed your prices are different than other sites.
A: OnlineSCUBA is truly an Online Dive Shop. We purchase and sell our products with the full knowledge
of the manufacturers which means they guarantee them and we service you accordingly. Your purchasing
investment is based only on your enthusiasm with the guarantee of product performance and future satisfaction.
Q: Can I have my regulator annual servicing performed by OnlineSCUBA?
A: Yes, our technicians are factory authorized to perform annual service and regular tune-ups for every
major brand of regulator on the market unless it needs to be on our museum rack. (We occasionally have
parts for the museum pieces as well.) Look in our Regulator Section for more information.
Q: How do I redeem a Coupon Code or Gift Certificate at OnlineSCUBA?
A: Simply click here for step-by-step instructions.
Didn't find your answer? Try our Knowledge Base.