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OnlineScuba.com Customer Reviews


Store Ratings* Summary
Overall Rating: Overall Rating: 8.4
Store Details OnlineScuba.com
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Customer Reviews Over 100 customers have rated this store since 2002

Would Shop Here Again On Time Delivery Customer Support Products Met Expectations
Would Shop Here Again: 8.6
On Time Delivery: 8.3
Customer Support: 8.5
Product Met Expectations: 9.1

 
Overall Rating
Summary
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Icon: Positive Positive 100% 90% 88%
Icon: Neutral Neutral
Icon: Negative Negative 10% 12%

Reviews of OnlineScuba.com  

Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
0 out of 0 people found this review helpful.
Online Shopper
Aug 20, 2007
I would be much more likely to return if there was free shipping, but the product was great and I am pleased with the prompt service.

Would Shop Here Again:   Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support:   Customer Support
Products Met Expectations:   Products Met Expectations
0 out of 0 people found this review helpful.
Online Shopper
Aug 04, 2007
Your sizing charts are not even close - I purchased an item that was XXL - your chart said it would fit an individual 6'0" - 6'4" and 200 - 230 lbs. - I don't think my 11 year old daughter could fit into the garment (she's 5'4" 100 lbs.) maybe your chart was in metric and I didn't catch it....

OnlineScuba has posted a response: Size charts that were being used were for wetsuits not tight fitting lycra shirts and we tell customers that if you want it to fit like a T-Shirt to order the Loose fit versions.


Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
0 out of 0 people found this review helpful.
Online Shopper
Aug 02, 2007
Scuba Shops Hate you but you are the best if they had what I needed at a resonable price I would get it there but they dont and their customer service is awful. We love ya

Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 6.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
0 out of 0 people found this review helpful.
Online Shopper
Jul 15, 2007
Online Scuba was great as they contacted me via phone to inform me of the shipping status and that my package would not arrive when I expected it. Unfortunately, my package arrived a day before I was to return from my vacation home, but I was aware of that to some extent. i was just hoping to get it sooner. Again, USPS' fault.I will use them againm in the near future-

Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 10.0  Customer Support
Customer Support: 10.0  Products Met Expectations
0 out of 0 people found this review helpful.
Online Shopper
Jul 13, 2007
Thank you to Kriss in Customer Service! Your email updates are a great tool. One comment I have is regarding the very First order I placed with OnlineScuba. I placed an order for a wet suit that was no longer available! I received an email from Kriss after I receied an order confirmation? Don't confirm an order until you check stock! Second, when I got notice of the item not being available, OnlineScuba should have suggested several alternate suits to keep my order!!!! You basically gave away a New customer by telling me the order was cancelled and that's it!! I was highly motivated and needed a wet suit so I went back to your web site and searched for a new one. I could have easily gone to another...

Would Shop Here Again: 10.0  Would Shop Here Again
Would Shop Here Again: 10.0  On Time Delivery
Would Shop Here Again: 10.0  Customer Support
Would Shop Here Again: 10.0  Products Met Expectations
0 out of 0 people found this review helpful.
Online Shopper
Jul 12, 2007
I love the product and your shipping was very fast. However, I did not receive any status reports on my order. I was about to call when the delivery showed up.

Would Shop Here Again: 10.0  Would Shop Here Again
Would Shop Here Again: 10.0  On Time Delivery
Would Shop Here Again: 10.0  Customer Support
Would Shop Here Again: 10.0  Products Met Expectations
0 out of 0 people found this review helpful.
Online Shopper
Jun 27, 2007
Thanks for your support. I highly recomend to buy trough this way!

Would Shop Here Again: 10.0  Would Shop Here Again
Would Shop Here Again: 10.0  On Time Delivery
Would Shop Here Again: 10.0  Customer Support
Would Shop Here Again: 10.0  Products Met Expectations
0 out of 0 people found this review helpful.
Online Shopper
Jun 15, 2007
OnlineScuba is definately run by knowledgable people who are scuba divers and instructore. I felt very comfortable with my purchase and the fact that they are authorized dealers for my purchase.

Would Shop Here Again: 10.0  Would Shop Here Again
Would Shop Here Again: 10.0  On Time Delivery
Would Shop Here Again: 10.0  Customer Support
Would Shop Here Again: 10.0  Products Met Expectations
0 out of 0 people found this review helpful.
Online Shopper
Jun 11, 2007
This was faster and better than going to my local shop becaus the item is what I wanted, it was in stock and I had it in my hand right away.

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